2 Replies Latest reply on Oct 9, 2018 4:34 PM by Intel Corporation

    Optane 32GB failure with ASSERT_BA3C0 error code

    stefs

      Hello,

       

      My 32GB Optane drive has failed and it's no longer possible to create a NVMe queue on it.

      Further investigation using the Linux 'nvme' command indicates a health status of 'ASSERT_BA3C0',

      I believe this is firmware error rather than a hardware issue?

       

      # nvme intel id-ctrl /dev/nvme0

      health  : *ASSERT_BA3C0

       

      Does anyone from Intel know what exactly this error means?

       

      As a last resort I've tried updating the firmware using the Intel firmware update tool but to no avail (see below).

       

      Many Thanks,

       

      Stefan.

       

      Linux dmesg output:

      [  704.421253] nvme nvme0: pci function 0000:01:00.0
      [  704.636769] nvme nvme0: Could not set queue count (16390)
      [  704.636776] nvme nvme0: IO queues not created

       

      Linux 'nvme' output:

       

      # nvme intel id-ctrl /dev/nvme0
      NVME Identify Controller:
      vid       : 0x8086
      ssvid     : 0x8086
      sn        : PHBT71560349032E   
      mn        : INTEL MEMPEK1W032GA                    
      fr        : K3110310
      rab       : 0
      ieee      : 5cd2e4
      cmic      : 0
      mdts      : 5
      cntlid    : 0
      ver       : 0
      rtd3r     : 0
      rtd3e     : 0
      oaes      : 0
      ctratt    : 0
      rrls      : 0
      oacs      : 0x6
      acl       : 3
      aerl      : 3
      frmw      : 0x2
      lpa       : 0x2
      elpe      : 63
      npss      : 0
      avscc     : 0
      apsta     : 0
      wctemp    : 0
      cctemp    : 0
      mtfa      : 0
      hmpre     : 0
      hmmin     : 0
      tnvmcap   : 0
      unvmcap   : 0
      rpmbs     : 0
      edstt     : 0
      dsto      : 0
      fwug      : 0
      kas       : 0
      hctma     : 0
      mntmt     : 0
      mxtmt     : 0
      sanicap   : 0
      hmminds   : 0
      hmmaxd    : 0
      nsetidmax : 0
      sqes      : 0x66
      cqes      : 0x44
      maxcmd    : 0
      nn        : 0
      oncs      : 0x46
      fuses     : 0
      fna       : 0x4
      vwc       : 0
      awun      : 0
      awupf     : 0
      nvscc     : 0
      acwu      : 0
      sgls      : 0
      subnqn    :
      ioccsz    : 0
      iorcsz    : 0
      icdoff    : 0
      ctrattr   : 0
      msdbd     : 0
      ps    0 : mp:4.50W operational enlat:0 exlat:0 rrt:0 rrl:0
                rwt:0 rwl:0 idle_power:- active_power:-
      ss      : 0
      health  : *ASSERT_BA3C0      
      bl      : JFCB0289

       

      Linux 'issdfut' output:

       

      ===============================================
      Intel SSD Firmware Update Tool 3.0.3
      Copyright(c) 2012 - 2018 Intel Corporation
      ===============================================

       

      ----------------------------------------------------------------------
      Series:                 Intel Optane(TM) Memory Series
      Model:                  INTEL MEMPEK1W032GA
      Current Firmware:       K3110310
      ----------------------------------------------------------------------

       

      --> Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport.

        • 1. Re: Optane 32GB failure with ASSERT_BA3C0 error code
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello stefs,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, read the information carefully and  follow the instructions below:
           

          -Based on the Overview and Requirements for Intel® Optane™ Memory
           
          The basic requirements to run Intel Optane memory are:
           

          • 7th Generation (or newer) Intel® Core™ Processor. See here for specific details
          • Intel® 200 Series Chipset (or newer).
          • Intel Optane memory ready UEFI BIOS. Legacy BIOS mode isn't supported
          • Intel® BIOS SATA controller mode set to "Intel® RST...."
          • Remapping enabled on the PCIe slot connecting the Intel® Optane™ memory module. (see the motherboard vendors user manual for more information)
          • Windows® 10 x64.
          • Intel Rapid Storage Technology 15.5 or newer driver
          • Note: Some features/capabilities are only supported on later drivers, so it's recommended to always use the latest supported on your platform
          • Drive to be accelerated1:
          • SATA-based boot drive
          • SATA-based data/secondary drive acceleration is supported on select Processor/Chipsets and Intel® RST drivers.
          • GPT Partition table
          • 5MB available at the end of the disk
           
          Important note:
          Intel Optane memory can only accelerate SATA-based drives (SSD, SSHD, HDD). You can use it with 2.5", 3.5", or M.2 form factor drives as long as they're connected with chipset lanes.

          - Based on the Frequently Asked Questions for Intel® Optane™ Memory 
          • What operating systems does Intel® Optane™ memory support when used for system acceleration?
          Intel® Optane™ memory requires Windows 10 64-bit to be used as a system accelerator.
           
          • Is Linux* supported when using Intel® Optane™ memory for system acceleration?
          No, the accelerated SATA drive must be running Windows 10 64-bit.
           
          • I intend to have multiple operating systems on my system across multiple drives. Can Intel® Optane™ memory boost the performance of multiple drives?
          No, Intel® Optane™ memory can accelerate one SATA-based drive.
           
          • Can I use the Intel® Optane™ memory module as a standalone boot or data drive instead of system acceleration?
          You may use Intel® Optane™ memory as a standalone NVMe* SSD. However, we don't support this configuration.
           

          -Please, notice that your Optane memory is already running the latest version of the firmware available the version K3110310.

          -This being said in order to continue with the troubleshooting we need you to install Windows 10 x64 in a compatible PC and to try to accelerate your primary HDD using your Optane memory and to let us know the results. 
          We will be looking forward to your reply.
           
          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
           
          • 2. Re: Optane 32GB failure with ASSERT_BA3C0 error code
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello stefs.
             
            Thank you for having contacted Intel Technical Support.  
             
            We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
             
            Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
             
            We will be looking forward to your reply.

            Best regards,

            Josh B.
            Intel® Customer Support Technician
            Under Contract to Intel Corporation