9 Replies Latest reply on Oct 17, 2018 10:19 AM by Intel Corporation

    No Compatible Disks for Intel Optane Memory

    Epicminer3213

      I just got a 32GB Intel optane drive and after I completed the installation process it says that there are none available. Can someone please help? I am using an Arorus Z370 Ultra Gaming Motherboard.

        • 1. Re: No Compatible Disks for Intel Optane Memory
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Epicminer3213,

          Thank you for posting in the Intel® communities.

          I understand that you are having issues setting up the Intel® Optane™ Memory. 

          Could you please download the Intel® System Support Utility (SSU) from the following site and run the full report to collect your system information? This report will help us to know if there is something missing in your system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

          Additionally, please take a screenshot of the Disk Management window so that I can check the partitions in your drive. To open Disk Management just press the Windows* key + x and then select the Disk Management option in the menu that will appear.

          I’ll be waiting for your response.

          Have a nice day.

          Regards,
          Diego V.

          • 2. Re: No Compatible Disks for Intel Optane Memory
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Epicminer3213,

            I’d like to know if you still need help with the Intel® Optane™ Memory and the setup process.

            Regards,
            Diego V.
             

            • 3. Re: No Compatible Disks for Intel Optane Memory
              Epicminer3213

              Yes I would still like help, I will run the things you asked me to now

              • 4. Re: No Compatible Disks for Intel Optane Memory
                Epicminer3213

                Here are the things you asked for. Sorry it took so long, I have been very busy

                • 5. Re: No Compatible Disks for Intel Optane Memory
                  BottlenekDolfin

                  I have the same issue. I just got an Optane 32Gb to accelerate my secondary HDD. It says there are no compatible disks. I've worked on this for a few hours and I'm stumped. Also a Aorus motherboard.

                  • 6. Re: No Compatible Disks for Intel Optane Memory
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Epicminer3213 & BottlenekDolfin,

                     

                    I’ll refer first to Epicminer3213 to avoid confusions.

                     

                     

                    Epicminer3213, after checking the report file I see that your system recognizes the Intel® Optane™ Memory. Actually, you have the 64GB version and not the 32GB version as you mentioned in your original post. The issue is that the module is not being recognized as an NVMe* device, so probably there is something missing in the BIOS configuration.

                     

                    Please check and follow this configuration guide made by your motherboard’s manufacturer: https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html. Please make sure everything is correctly configured. If you have any doubts, please take a screenshot of your BIOS settings so that I can take a look at it and help you with the configuration

                     

                    In order to take screenshots from BIOS, you will need an USB flash drive connected to your computer. To take the screenshot, just press the Print Screen button and the picture will be saved in the USB flash automatically. Please refer to this guide for additional details on this: https://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html

                     

                    Additionally, from the Disk Management screenshot I see that you don’t have the unallocated space necessary for the module to work properly. Please check the following document on page 5 to see the details about this unallocated space: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf. This unallocated space should be at least 5MB at the end of the primary drive.

                     

                    This space can be reserved when you are installing the Windows* OS. I know there have been some community users who have used third party tools to reserve this space to avoid re-installing the OS, however I cannot recommend you any of them as I haven’t tried them. You can search for a tool that can help you achieving this, or re-install the OS making sure the unallocated space is reserved at the end of the drive.

                     

                    Finally, I also recommend you to check if your drive is using GPT as partition style and not MBR. This can be checked from Disk Management. On Disk Management, right click on Disk 0 and select Properties. Then select the Volumes tab and you will see there which partition style is currently being used. If you have any questions, please take a screenshot of the Volumes tab.

                     


                    I’ll refer now to BottlenekDolfin.

                     

                    BottlenekDolfin, I can see that you have 3 drives, but the Intel® Optane™ Memory is not visible in your system. I’m wondering in which M.2 slot you have connected it, because it may be possible that the M.2 slot is sharing bandwidth with some SATA port used by another drive. My recommendation is to remove any M.2 drive besides the Intel® Optane™ Memory and check if you see the module in the OS.

                     

                    According to the motherboard’s manual (https://www.gigabyte.com/Motherboard/Z370-AORUS-Ultra-Gaming-rev-10#support-manual), the M.2 port M2A_3G shares bandwidth with the SATA port SATA3 0 so make sure there is no drive connected in this SATA port either.

                     

                    Please make sure too the BIOS settings are properly set by following the guide I mentioned above. If possible please take screenshots of the BIOS settings too, that’s really helpful in order to understand where the issue could be.

                     

                     

                     

                    I’ll be waiting for your responses.

                     

                    Have a nice day.

                     

                    Regards,
                    Diego V.

                    • 7. Re: No Compatible Disks for Intel Optane Memory
                      Epicminer3213

                      I did everything you said, but it still reads no compatible discs. What do I do?

                      • 8. Re: No Compatible Disks for Intel Optane Memory
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Epicminer3213,

                        Could you please share the screenshots I requested you in my previous response? The screenshots would be:

                         

                        • BIOS settings. Additionally, please take a screenshot of the Peripherals tab in BIOS.
                        • Disk Management window
                        • Volumes tab from Disk Management>Disk0>Properties.

                        On the other hand, it may be possible that the Intel® Optane™ Memory needs to be cleaned.  You can do this by following these steps:

                         
                        1. Open Command Prompt as Administrator.
                        2. Run the command diskpart to enter in the Diskpart environment.
                        3. Run the command list disk to display all disks in your system. The Intel® Optane™ Memory should be listed there. Take note of the disk index associated to the module. From the previous screenshot, it should be the disk 1.
                        4. Run the command select disk <disk_index> to select the Intel® Optane™ Memory. The disk_index is the index you got in the previous step.
                        5. Run the command clean all to start the cleaning process and delete all the information of the module.

                        Once this process is done, you can try again to see if you are able to enable the module from the application.

                        I’ll be waiting for your response.

                        Have a nice day.

                        Regards,
                        Diego V.
                        • 9. Re: No Compatible Disks for Intel Optane Memory
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Epicminer3213,

                          I’d like to know if you have updates about the setup process. If you still need help, please share with me the screenshots I requested so that I can better understand the current status of your system.

                          Have a nice day.

                          Regards,
                          Diego V.