2 Replies Latest reply on Oct 9, 2018 4:42 PM by Intel Corporation

    My Optane Memory sofware ran into a problem

    Karthus-Tian

      The software ran into a problem,the error code is 0xA005004E.

      I installed and uninstalled the software many times,then the problem happened.

       

      Here is my conputer configuration:

      cpu i7 8750h

      gpu GTX1060 6G mobile

      chipset intel cannon cake HM370

      hard drive:

      nvme:

      INTEL MEMPEK1W016GA

      SAMSUNG MZVLW128HEGR-00000 37 °C

      sata:

      TOSHIBA MQ04ABF100

       

      picture:

      2018-09-29_180505.png2018-09-29_180636.png

       

       

        • 1. Re: My Optane Memory sofware ran into a problem
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Karthus-Tian,
           
          Thank you for contacting Intel® Technical Support.
           
          As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
           

          • The SSU logs.
           
          1-            Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
          2-            When finished downloading it, open it.
          3-            Mark the box "Everything" and then click "Scan.
          4-            When finish scanning, click "Next."
          5-            Click on "Save."
          6-            Attach the file to your reply.
           
          • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
           
          We will be looking forward to your reply.
           
          Best regards,

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: My Optane Memory sofware ran into a problem
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Karthus-Tian,

            Thank you for having contacted Intel Technical Support.   
             
            We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
             
            Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
             
            We will be looking forward to your reply.

            Best regards,

            Josh B.
            Intel® Customer Support Technician
            Under Contract to Intel Corporation