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We would like to gather the full setup system details, so please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
As well let us know, are you connecting the monitor through HDMI or any other interface?
Can you please provide us with the full brand and model of your monitor?
I hope to hear from you soon.
I am not sure what you meant by "are you connecting the monitor through HDMI or any other interface?" but if you are referring to a cable then no. As for the monitor model and brand, I open the device manager and any other way to check but it all says 'Generic PnP Monitor'. Would that be a possible cause of why I cant put a custom resolution?\
I dont know if it would be relevant but this is all the info i have for my monitor.
Driver Provider: Microsoft
Driver Date: 21/06/2006
Driver Version: 10.0.17134.1
Digital Signer: Microsoft Windows
And 3 days ago in the events tab, it mentioned about "Device not migrated". Again i dont know if this could be a factor to why i cant do what im trying to do.
SystemInfo.txt.zip 6.5 K
Thank you for your patience.
We are currently investigating further regarding the issue that you are experiencing, we will contact you as soon as possible.
In the meantime, when we asked for the interface (HDMI or any other type) is because we understand that you are using an external monitor, or are you using the embedded display of your machine?
Thank you for your patience.
We noticed that based on your report, the NVIDIA* graphics driver that you have is not up to date.
In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)
After that, for troubleshooting purposes please install the latest Intel ® Graphic generic Drivers found here.
In order to do it, please go ahead and perform this update steps:
Unzip the file to a designated location or folder.
Open Device Manager:
For Windows 10: Right-click Windows Start icon
Click yes when prompted for permission from User Account Control.
Expand the Display adapters section.
Right-click the Intel® graphics entry and select Update Driver Software.
Click Browse my computer for driver software.
Click Let me pick from a list of device drivers on my computer.
Click Have Disk.
Click Browse and select the directory where the driver files are located.
Click OK, and finally click Next.
Drivers are now being installed.
Restart your computer.
Then proceed with the same process again, this time updating to the latest GeForce Game Ready Driver.
As well, please try to run your games and settings from the NVIDIA* control panel, to check if it has a positive impact.
This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
I hope this helps, please let us know the outcome.