4 Replies Latest reply on Oct 3, 2018 5:43 PM by 24Peter

    Can't update Wireless AC-8265 driver

    24Peter

      I have a new Asus X510UA laptop Win10 home 64. The wifi connection drops intermittently. Another laptop and phone on the same network never drop the connection.

      I have tried uninstalling the network adapter. I have tried changing to the Microsoft version of the driver.

      I see - and the Intel auto detect system says - a new driver is available. I have tried to install the new driver manually and using the Intel auto update.

      The install window opens and the message says INSTALLATION BLOCKED "This software package cannot be installed on your computer" Resolve the issue and try again.

      <REMOVED>

      Thanks for any suggestions.

        • 1. Re: Can't update Wireless AC-8265 driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello 24Peter
           
          Thank you for joining the Intel® community.
           

           
          Hope this helps.
           
          Regards,
          Leonardo C.
          Intel Customer Support Technician
          Under Contract to Intel Corporation
          • 2. Re: Can't update Wireless AC-8265 driver
            24Peter

            Perhaps this will help others:

            I was able to update the wireless adapter driver to a more recent version through the "Update Driver" tab in the Device Manager>Properties for the Intel wireless network adapter in Win 10. Again, the big source of frustration was I could neither manually nor through Intel Automated driver detection accomplish this and was left with a cryptic error message and no solution. Also - no suggestion anywhere in the Intel support page regarding the updated drivers to do a clean install. Thank you for the suggestion and I will try it but it would helpful for that suggestion to do a clean install to accompany  the driver updates on the Intel support page..

             

            The driver update I did through the Device Manager did not resolve the issue. It seems to be related to when a Bluetooth device is connected to the same computer. So I updated the Intel Bluetooth driver (again through the Device Manager since like the wireless driver I couldn't install it manually or through the Intel automation tool). That appeared to improve the situation for two days. But today I again lost the wireless connection several times. As I said there are no connectivity issues with two other wireless devices on the same network so am pretty sure the issue is device specific.

             

            I will try to perform the clean install and report back. Thanks again for your assistance with this matter.

            • 3. Re: Can't update Wireless AC-8265 driver
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello 24Peter

              I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
               
              Regards,
              Leonardo C.
              Intel Customer Support Technician
              Under Contract to Intel Corporation
               

              • 4. Re: Can't update Wireless AC-8265 driver
                24Peter

                Thank you Leonardo.

                I did the Clean Installation of Wireless Drivers as suggested.

                When I rebooted, Win 10 reinstalled the "default" driver.

                The problem persisted.

                I updated the Wireless Driver thru the Device Manager>Update Driver

                A more recent (but apparently not the most recent) driver was installed.

                So far so good. I have not had the issue in a few days.

                 

                Thank you for your help.