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Wi-Fi connection issues can be caused by corrupted drivers/settings. The error message you are getting can shed light on this issue. Is it being displayed on Windows* Device Manager? Could you please attach a picture of that error?
When these issues occur, you can check if the driver and software for your Intel® Wireless Adapter is up to date. It is recommended to install drivers and software customized by your computer manufacturer first.
1. Please attach a report to take a look at your system model and configuration to find the correct drivers.
-Intel® System Support Utility.
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
2. You can also check if the Wi-Fi adapter is enabled.
Go to Start > Control Panel > Network and Internet > Network Connections, and right-click the adapter. If Disable is displayed as a configuration option, that means the adapter is enabled.
Intel Customer Support Technician
Under Contract to Intel Corporation