5 Replies Latest reply on Sep 22, 2018 10:02 AM by amin137398

    Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery

    amin137398

      hi

      I have a lenovo V 310 laptop and it seems that it has a Intel(R) Dual Band Wireless-AC 3165 Radio card on it.
      I tried to discover some 5 Ghz network around me but I couldn't find anything . should I do something or it just should show all networks from all bands by default?

      I have some mikrotik 5 Ghz APs around me but I don't seem to be able to see them ...

      laptop OS : windows 10

      driver version : 19.50.1.6

      driver provider : Microsoft

        • 1. Re: Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello amin137398,
           
           Thank you for joining our Intel ® Community.
          I would like to gather more information regarding your system. Please provide me with the report that our Intel® System Support Utility for Windows* will generate.
          No personal information is collected. Intel ® is committed to protecting your privacy. See Intel's Privacy Notice for further information.
          Also let us know, is there any other machine on your network experiencing this issue?
          Is the card able to recognize 2.4 GHz networks?

          I hope to hear from you soon.
          Regards,
          Diego S.
           

          • 2. Re: Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery
            amin137398

            thanks for your reply
            yes it can detect 2.4 Ghz perfectly and there is no problem .

            I will provide you with more information about my system soon

            • 3. Re: Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery
              amin137398

              here are the informations the software gathered:

              # SSU Scan Information

              Scan Info:

              Version:"2.5.0.12"

              Date:"09/21/2018"

              Time:"00:00:06.6192159"

               

              # Scanned Hardware

              Computer:

                        BaseBoard Manufacturer:"LENOVO"

                        BIOS Mode:"UEFI"

                        BIOS Version/Date:"LENOVO 0ZCN40WW , 07/12/2017 12:00 AM"

                        CD or DVD:"PLDS DVD-RW DA8AESH"

                        Embedded Controller Version:"1.28"

                        Platform Role:"Mobile"

                        Processor:"Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz , GenuineIntel"

                        Secure Boot State:"On"

                        SMBIOS Version:"2.8"

                        Sound Card:"Realtek High Definition Audio"

                        Sound Card:"Intel(R) Display Audio"

                        System Manufacturer:"LENOVO"

                        System Model:"80SY"

                        System SKU:"LENOVO_MT_80SY_BU_idea_FM_Lenovo V310-15ISK"

                        System Type:"x64-based PC"

                        - "Memory"

                             Physical Memory (Available):"1.63 GB"

                             Physical Memory (Installed):"4 GB"

                             Physical Memory (Total):"3.73 GB"

                             - "BANK 0"

                                  Capacity:"4 GB"

                                  Channel:"ChannelA-DIMM0"

                                  Configured Clock Speed:"2133 MHz"

                                  Configured Voltage:"1200 millivolts"

                                  Data Width:"64 bits"

                                  Form Factor:"SODIMM"

                                  Interleave Position:"Not Available"

                                  Manufacturer:"6584"

                                  Maximum Voltage:"Not Available"

                                  Memory Type:"Unknown"

                                  Minimum Voltage:"Not Available"

                                  Part Number:"ATF51264HZ-2G3AZ   Z"

                                  Serial Number:"50545272"

                                  Status:"Not Available"

                                  Type:"Synchronous"

                        - "Motherboard"

                             Availability:"Running or Full Power"

                             BIOS:"0ZCN40WW, LENOVO - 0"

                             Caption:"Motherboard"

                             Chipset:"Not Available"

                             Date:"07/12/2017 04:30 AM"

                             Install Date:"Not Available"

                             Last Error Code:"Not Available"

                             Last Error Code Description:"Not Available"

                             Manufacturer:"LENOVO"

                             Model:"Not Available"

                             Part Number:"Not Available"

                             PNP Device ID:"Not Available"

                             Power Management Capabilities:"Not Available"

                             Power Management Supported:"Not Available"

                             Product:"Not Available"

                             Serial Number:"LR05NNZA"

                             Status:"OK"

                             Version:"Not Available"

                        - "Networking"

                             Intel ® Network Connections Install Options:"Not Available"

                             Intel ® Network Connections Version:"Not Available"

                             Intel ® PROSet/Wireless Software Version:"Not Available"

                             - "Intel(R) Dual Band Wireless-AC 3165"

                                  Access Point:"10:fe:ed:65:75:18"

                                  Authentication:"WPA2-Personal"

                                  Availability:"Running or Full Power"

                                  - "Caption":"Intel(R) Dual Band Wireless-AC 3165"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3165"

                                  Channel:"1"

                                  Cipher:"CCMP"

                                  CoInstallers:"Not Available"

                                  Connection Mode:"Profile"

                                  Default IP Gateway:"192.168.1.1"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"01/05/1970 02:00 PM"

                                  DHCP Lease Obtained:"01/02/1970 02:00 PM"

                                  DHCP Server:"192.168.1.1"

                                  Driver:"Netwtw04.sys"

                                  Driver Date:"06/01/2017 12:00 AM"

                                  Driver Path:"C:\WINDOWS\system32\drivers\Netwtw04.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"19.50.1.6"

                                  Index:"0003"

                                  INF:"netwtw04.inf"

                                  INF Section:"Install_MPCIEX_GENUIM2_3165_AC_HMC_WINT_64_AC"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"192.168.1.106;fe80::2437:8357:4a84:52d4"

                                  IP Subnet:"255.255.255.0;64"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"09/20/2018 12:08 AM"

                                  Location:"PCI bus 3, device 0, function 0"

                                  MAC Address:"AC:2B:6E:31:58:03"

                                  Manufacturer:"Intel Corporation"

                                  Media Type:

                                  Net Connection ID:"Wi-Fi"

                                  NetCfgInstanceId:"{B21F88CE-14B9-40B5-8A7B-70A6E10FF81B}"

                                  Network Name:"Amin"

                                  Network Type:"Infrastructure"

                                  Number of VLANs:"0"

                                  PNP Device ID:"PCI\VEN_8086&DEV_3166&SUBSYS_42108086&REV_99\AC2B6EFFFF31580300"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Active: Yes, Enable: Yes"

                                  Power Management (Wake On LAN):"Active: Yes, Enable: No"

                                  Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"Intel(R) Dual Band Wireless-AC 3165"

                                  Profile:"Amin"

                                  Radio Type:"802.11n"

                                  Receive Rate:"54 Mbps"

                                  Service Name:"Netwtw04"

                                  Signal Strength:"60%"

                                  State:"connected"

                                  Status:"Enabled"

                                  Team Name:"Not in a team"

                                  Temperature:

                                  Transmit Rate:"54 Mbps"

                                  Type:"Ethernet 802.3"

                                  - "Service Bindings"

                                       Client for Microsoft Networks:

                                       DeskSoft LightWeight Filter:

                                       File and Printer Sharing for Microsoft Networks:

                                       Internet Protocol Version 4 (TCP/IPv4):

                                       Internet Protocol Version 6 (TCP/IPv6):

                                       Link-Layer Topology Discovery Mapper I/O Driver:

                                       Link-Layer Topology Discovery Responder:

                                       Microsoft LLDP Protocol Driver:

                                       QoS Packet Scheduler:

                                       VirtualBox NDIS6 Bridged Networking Driver:

                                  - "Settings"

                                       *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                       *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                                       *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                       *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                       *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                       *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                       *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                       ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                       ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                       CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                       FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                       IbssTxPower:Transmit Power:"5. Highest (100)"

                                       IEEE11nMode:HT Mode:"HT Mode (1)"

                                       MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                                       RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                       RoamingPreferredBandType:Preferred Band:"3. Prefer 5.2GHz band (2)"

                                       ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                       uAPSDSupport:U-APSD support:"Disabled (0)"

                                       WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                             - "Kerio Virtual Network Adapter"

                                  Availability:"Running or Full Power"

                                  Caption:"Kerio Virtual Network Adapter"

                                  CoInstallers:"Not Available"

                                  Default IP Gateway:"Not Available"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"Not Available"

                                  DHCP Lease Obtained:"Not Available"

                                  DHCP Server:"Not Available"

                                  Driver:"kvnet.sys"

                                  Driver Date:"07/07/2010 12:00 AM"

                                  Driver Path:"C:\WINDOWS\system32\drivers\kvnet.sys"

                                  Driver Provider:"Kerio Technologies Inc."

                                  Driver Version:"7.0.0.1061"

                                  Index:"0002"

                                  INF:"oem21.inf"

                                  INF Section:"kvnet.ndi"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"Not Available"

                                  IP Subnet:"Not Available"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"09/20/2018 12:08 AM"

                                  Location:"Not Available"

                                  MAC Address:"44:45:53:54:4F:53"

                                  Manufacturer:"Kerio Technologies Inc."

                                  Media Type:

                                  Net Connection ID:"Ethernet 2"

                                  NetCfgInstanceId:"{201C5421-3164-4DDC-B875-2576A518D52C}"

                                  Number of VLANs:"0"

                                  PNP Device ID:"ROOT\NET\0001"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Not Available"

                                  Power Management (Wake On LAN):"Not Available"

                                  Power Management (Wake on Magic Packet):"Not Available"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"Kerio Virtual Network Adapter"

                                  Service Name:"kvnet"

                                  Status:"Enabled"

                                  Team Name:"Not in a team"

                                  Temperature:

                                  Type:"Ethernet 802.3"

                                  - "Service Bindings"

                                       Client for Microsoft Networks:

                                       File and Printer Sharing for Microsoft Networks:

                                       Internet Protocol Version 4 (TCP/IPv4):

                                       Internet Protocol Version 6 (TCP/IPv6):

                                       Link-Layer Topology Discovery Mapper I/O Driver:

                                       Link-Layer Topology Discovery Responder:

                                       Microsoft LLDP Protocol Driver:

                             - "Realtek PCIe GBE Family Controller"

                                  Availability:"Running or Full Power"

                                  Caption:"Realtek PCIe GBE Family Controller"

                                  CoInstallers:"Not Available"

                                  Default IP Gateway:"Not Available"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"Not Available"

                                  DHCP Lease Obtained:"Not Available"

                                  DHCP Server:"Not Available"

                                  Driver:"rt640x64.sys"

                                  Driver Date:"04/06/2015 12:00 AM"

                                  Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"9.1.406.2015"

                                  Index:"0004"

                                  INF:"rt640x64.inf"

                                  INF Section:"RTL8168.ndi.NT"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"Not Available"

                                  IP Subnet:"Not Available"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"09/20/2018 12:08 AM"

                                  Location:"PCI bus 2, device 0, function 0"

                                  MAC Address:"54:AB:3A:A1:17:C0"

                                  Manufacturer:"Realtek"

                                  Media Type:

                                  Net Connection ID:"Ethernet"

                                  NetCfgInstanceId:"{DBA425A6-EFEA-44CA-BE44-21BBF6686CDD}"

                                  Number of VLANs:"0"

                                  PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_382017AA&REV_15\4&4F83D70&0&00E4"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Not Available"

                                  Power Management (Wake On LAN):"Not Available"

                                  Power Management (Wake on Magic Packet):"Not Available"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"Realtek PCIe GBE Family Controller"

                                  Service Name:"rt640x64"

                                  Status:"Enabled"

                                  Team Name:"Not in a team"

                                  Temperature:

                                  Type:"Ethernet 802.3"

                                  - "Service Bindings"

                                       Client for Microsoft Networks:

                                       DeskSoft LightWeight Filter:

                                       File and Printer Sharing for Microsoft Networks:

                                       Internet Protocol Version 4 (TCP/IPv4):

                                       Internet Protocol Version 6 (TCP/IPv6):

                                       Link-Layer Topology Discovery Mapper I/O Driver:

                                       Link-Layer Topology Discovery Responder:

                                       Microsoft LLDP Protocol Driver:

                                       QoS Packet Scheduler:

                                       VirtualBox NDIS6 Bridged Networking Driver:

                                  - "Settings"

                                       *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                       *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                       *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Disabled (0)"

                                       *JumboPacket:Jumbo Frame:"Disabled (1514)"

                                       *LsoV1IPv4:Large Send Offload (IPv4):"Disabled (0)"

                                       *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                       *ReceiveBuffers:Receive Buffers:"512 (512)"

                                       *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                       *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Disabled (0)"

                                       *TransmitBuffers:Transmit Buffers:"128 (128)"

                                       *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Disabled (0)"

                                       *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                       *WakeOnPattern:Wake on pattern match:"Enabled (1)"

                                       WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"

                             - "TAP-Windows Adapter V9"

                                  Availability:"Running or Full Power"

                                  Caption:"TAP-Windows Adapter V9"

                                  CoInstallers:"Not Available"

                                  Default IP Gateway:"Not Available"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"Not Available"

                                  DHCP Lease Obtained:"Not Available"

                                  DHCP Server:"Not Available"

                                  Driver:"tap0901.sys"

                                  Driver Date:"11/05/2014 12:00 AM"

                                  Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"

                                  Driver Provider:"TAP-Windows Provider V9"

                                  Driver Version:"9.0.0.21"

                                  Index:"0001"

                                  INF:"oem26.inf"

                                  INF Section:"tap0901.ndi"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"Not Available"

                                  IP Subnet:"Not Available"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"09/20/2018 12:08 AM"

                                  Location:"Not Available"

                                  MAC Address:"00:FF:E3:39:D8:C4"

                                  Manufacturer:"TAP-Windows Provider V9"

                                  Media Type:

                                  Net Connection ID:"Ethernet 3"

                                  NetCfgInstanceId:"{E339D8C4-F4B4-4F11-8574-6AFDE77F379A}"

                                  Number of VLANs:"0"

                                  PNP Device ID:"ROOT\NET\0000"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Not Available"

                                  Power Management (Wake On LAN):"Not Available"

                                  Power Management (Wake on Magic Packet):"Not Available"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"TAP-Windows Adapter V9"

                                  Service Name:"tap0901"

                                  Status:"Enabled"

                                  Team Name:"Not in a team"

                                  Temperature:

                                  Type:"Ethernet 802.3"

                                  - "Service Bindings"

                                       Client for Microsoft Networks:

                                       DeskSoft LightWeight Filter:

                                       File and Printer Sharing for Microsoft Networks:

                                       Internet Protocol Version 4 (TCP/IPv4):

                                       Internet Protocol Version 6 (TCP/IPv6):

                                       Link-Layer Topology Discovery Mapper I/O Driver:

                                       Link-Layer Topology Discovery Responder:

                                       Microsoft LLDP Protocol Driver:

                                       QoS Packet Scheduler:

                                       VirtualBox NDIS6 Bridged Networking Driver:

                                  - "Settings"

                                       AllowNonAdmin:Non-Admin Access:"Allowed (1)"

                                       MediaStatus:Media Status:"Application Controlled (0)"

                                       MTU:MTU:"1500 (1500)"

                        - "Operating System"

                             .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                             Boot Device:"\Device\HarddiskVolume2"

                             Internet Browser:"Mozilla Firefox,Not Available, Google Chrome,69.0, Internet Explorer,11.285"

                             Locale:"United States"

                             OS Manufacturer:"Microsoft Corporation"

                             OS Name:"Microsoft Windows 10 Enterprise"

                             Other OS Description:"Not Available"

                             Page File:"C:\pagefile.sys"

                             Page File Space:"5.25 GB"

                             Physical Memory (Available):"1.65 GB"

                             Physical Memory (Installed):"4 GB"

                             Physical Memory (Total):"3.73 GB"

                             System Directory:"C:\WINDOWS\system32"

                             Version:"10.0.17134 Build 17134"

                             Virtual Memory (Available):"5.85 GB"

                             Virtual Memory (Total):"8.98 GB"

                             Windows Directory:"C:\WINDOWS"

                             - "Installed Updates"

                                  KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB4343669:"Update [9/3/2018]"

                                  KB4343902:"Security Update [9/4/2018]"

                                  KB4456655:"Update [9/12/2018]"

                                  KB4457128:"Security Update [9/14/2018]"

                                  KB4457146:"Security Update [9/12/2018]"

                        - "Processor"

                             - "Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz"

                                  Architecture:"x64"

                                  ATPO:"Not Available"

                                  Availability:"Running or Full Power"

                                  Caption:"Intel64 Family 6 Model 78 Stepping 3"

                                  - "Chipset Name":"Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+6200U+CPU+"

                                  CPU Speed:"2.40 GHz"

                                  Current Voltage:"8. volts"

                                  Driver:"Not Available"

                                  Driver Date:"04/21/2009 12:00 AM"

                                  Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"10.0.17134.1"

                                  Ext. Family:"Not Available"

                                  Family:"Not Available"

                                  FPO:"Not Available"

                                  INF:"cpu.inf"

                                  INF Section:"IntelPPM_Inst.NT"

                                  Install Date:"Not Available"

                                  Last Error Code:"Not Available"

                                  Level 1 Cache:"2 x 64 KB"

                                  Level 2 Cache:"2 x 512 KB"

                                  Level 3 Cache:"3 MB"

                                  Load:"12%"

                                  Manufacturer:"GenuineIntel"

                                  Model:"78"

                                  Name:"Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz"

                                  Number of Cores:"2"

                                  Number of Cores Enabled:"2"

                                  Number of Logical Processors:"4"

                                  Part Number:"To Be Filled By O.E.M."

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Processor ID:"BFEBFBFF000406E3"

                                  Revision:"19971"

                                  Serial Number:"To Be Filled By O.E.M."

                                  Service Name:"intelppm"

                                  Status:"OK"

                                  Stepping:"3"

                                  Version:"Not Available"

              ...#SSU#...

               

              • 4. Re: Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello amin137398,
                Thank you for your response.
                In this case, please perform a clean install of the latest wireless drivers using the following guide
                Here are the latest Intel® PROSet/Wireless Software and Drivers for Windows® 10
                 
                I hope to hear from you soon.
                 
                 
                Regards,
                Diego S.
                 

                • 5. Re: Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery
                  amin137398

                  clean installed and its working just fine
                  thanks