2 Replies Latest reply on Sep 25, 2018 4:50 PM by Intel Corporation

    Intel dual band wireless 9560 poor download to upload speed ratio

    akoversa

      I am using the Dell G7 laptop, with an Intel i-7-8750H processor and a dual band 9560 card.

      On my 5.0 ghz wave, I am getting upload speeds of 400+ mbps but my download speed is capped at around 70mbps. My download is capped at 70mbps regardless of whether i am connected to the 2.4 ghz or 5.0 ghz wave. I should be getting at least similar download speeds relative to my upload speed, but this is not the case.

      Never seen this before.

      Methods I have tried to mitigate the problem or verify what the problem is.

      Verifying whether it is a router problem:

      1. Used my Galaxy S8+ and connected to the same 5.0 ghz wave. I obtained around 360mbps download and 300mbps upload.

      Verifying whether it is a laptop hardware issue.

      1. Connected my Dell G7 via a Cat 6 ethernet cable through the ethernet port. I received download speeds of  around 950 mbps, indicating that the laptop is capable of such speeds. Naturally, using a wireless connection would yield slower speeds, but 70 mbps is bit too small.

       

      Seems to be a problem with the intel wireless 9560 card. It is baffling that i am getting upload speeds 7-8 times faster than my download speed.

      Link 1: With 5.0 ghz wave

      http://www.speedtest.net/result/7637157392.png

       

      Link 2: With Cat 6 ethernet cable LAN connection

      http://www.speedtest.net/result/7623522255.png

       

       

      ALL download/ upload speeds were measured using Ookla Speed Test.