Thank you for joining the Intel® community.
I would like to verify what the current status of the NUC is.
- Does it have power? If not, what is the status of the Power button LED?
- Is it posting are you able to get the BIOS?
- If you make changes on the BIOS after reboot are the changes saved?
- If the BIOS settings are fine, is the system able to boot to the OS
- What is your hardware configuration?
- Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
We recommend not unplugging or removing the CMOS battery as that may void the warranty and it doesn't have any impact on powering the unit, only saving the BIOS settings, in case you are facing a dead CMOS battery you I would recommend applying for the warranty of the NUC, bear in mind that it was purchased in less than 30 days the warranty can be applied on the place of purchase, or the warranty could be applied by contacting the Intel technical support local GEO.
Hope this helps.
It has power now and has been working fine for 4-5 days. I was not able to turn it on twice but both times that was remedied by unplugging the CMOS battery jumper and plugging it back in after a few seconds. I haven't tried making any changes to the BIOS settings and never have. The system is booting to the OS and is currently working perfectly. I attached the config file below.
NUC System Info.txt.zip 6.1 K
Thank you for the information.
I would like to share with you that after reviewing the report that you have shared with us I noticed that your system is running with a memory out of specifications (2133 MHz), this system supports DDR4-2400+ 1.2V SO-DIMM (https://ark.intel.com/products/126143/Intel-NUC-Kit-NUC8i7HVK). If possible you could test unit with the supported memory (if you change the memory please complete a CMOS reset).
Allow me to share with you the tested peripherals for the Intel® NUC:
Also, I see that your system has the BIOS 0044; there have been releases for the BIOS 0047, 0048, 0049. You could try to update the BIOS one by one. See the steps below.
Download link for the Intel® NUC BIOS:
Steps to update the BIOS:
Hope this help.
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Intel Customer Support Technician
Under Contract to Intel Corporation