5 Replies Latest reply on Sep 11, 2018 1:59 PM by Intel Corporation

    NUC 安裝後BSOD

    NMicro

      EAN:5032037109703

      P/N:BOXNUC8i7HVK1

      Version:J71485-503

      SN:BTHN8270043D

       

      Please help

        • 1. Re: NUC 安裝後BSOD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Quanfuhu: We will do our best to try to fix this problem.

           

          The problem could be related to memory RAM, SSD or even the Windows image that were used to install the operating system.

           

          What is the model of the SSD?
          What is the model of the memory RAM? Please provide the quantity of sticks, size and speed.
          Please test the NUC using one stick at the time.
          Are you able to access Windows?

           

          Any questions, please let me know.

           

          Regards,
          Alberto R

          • 2. Re: NUC 安裝後BSOD
            NMicro

            Dear Alberto R

             

            SSD 760P 512GB x2 RAID 0

            WIndows 10 latest 1803 build

            Kingston 1.2V DDR4 Memory

             

            Thanks

            • 3. Re: NUC 安裝後BSOD
              NMicro

              first-time windows install successfully

              but after install the win10

              when restart

              the system show BSOD

              and repeat reboot

               

              when I tried 3 times formatted and repartition

              reinstall the Windows 10

              the NUC will be stuck @ Windows preparation

              no, any progress

               

              Thanks

              • 4. Re: NUC 安裝後BSOD
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Quanfuhu: Thank you very much for providing those details.

                Please provide the brand of the SSD.
                What is the speed of the memory RAM and how many sticks are you using?
                Do you have the option to disable the RAID 0 and test one SSD at the time?

                Any questions, please let me know.

                Regards,
                Alberto R

                • 5. Re: NUC 安裝後BSOD
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  : I just wanted to check if you saw the information we posted previously and if you need further assistance on this matter?

                  Any questions, please let me know.

                  Regards,
                  Alberto R