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Hello, Antony S.
It has been 4 days without any word or email.
I'm hoping this issue would be resolved sooner than later.
The website you linked is not helpful to me, as it brings me no closer to getting the problem fixed.
I realize I will have to provide the codes and sort that legitimize my needing help, product keys and the like.
I am ready with those codes and I'm hoping for info from the Programs Support Team to lead me to the next step.
I appreciate all efforts.