11 Replies Latest reply on Sep 14, 2018 3:20 AM by huang_jc

    SR300 RGB camera:no frames received!   But depth camera is working


      Dear Intel Support Team:


      i just used my friend's SR300 last week on my PC,today i get mine,but cannot use RGB camera.



      i 've tried reinstalling SDK and dcm , changing an USB 3.0 cable or port , still NO FRAMES.

      i found less about this issue.

      please tell me how to solve my issue.thanks!


      Best Regards,