1 Reply Latest reply on Sep 4, 2018 12:30 AM by MartyG

    D435 is not work ...

    suho

      Hello, I have four D435 and one of them doesn't work.

      I don't know the cause because I didn't show up in the Device Manager.

      How do i get it repaired??

      Or is there a way to try to find the cause???

        • 1. Re: D435 is not work ...
          MartyG

          RealSense cameras cannot be sent for repair.  You can file a claim with Intel for a replacement camera if you purchased it from Intel's online Click store.  Details of filing a returns claim can be found in the link below.

           

          Refund Process for Intel® RealSense™ Developer Kits

           

          It may not be necessary though, as the camera is likely fixable.   Here are some initial actions to try:

           

          -.  Is the camera detected in the Device Manager if you plug it into a different USB 3 port (if you have more than one).

           

          -   Have you tried inserting the camera into the USB port quickly and firmly instead of inserting slowly?

           

          -   When you have hardware that is having problems, Windows' built-in trouble-shooter tool may be able to help.

           

          Re: No DFU device was connected : Realsense 435 Firmware Upgrade