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Updating the driver to the latest version may help you resolve this issue. Our recommendation is that you can visit your system manufacturer's support website to find the correct driver first. If you have already installed the latest version available, please let us know the exact driver version.
Keep in mind that you can also perform a clean installation of the wireless driver in case of driver/settings corruption.
-Clean Installation of Wireless Drivers.
In these cases, you can also verify if other computers/Wi-Fi devices have the same issue.
If the issue persists, pease run the Intel® System Support Utility and attach the report to this thread.
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
I tried updating the drivers and the problem still remains - I've attached the SSU results.
Sorry for the delayed response - the issue went away briefly and I thought that it was no longer a concern.
SSU results.txt.zip 6.3 K
Thank you for your reply.
Was the issue resolved before or after updating the driver? This may confirm if this is being caused by a driver issue.
Now, based on the information attached, your system may be experiencing these issues because of a Windows* update. Have you checked that?
Besides, please check if other computers/Wi-Fi devices have the same issue.
Intel Customer Support Technician
Under Contract to Intel Corporation