10 Replies Latest reply on Oct 4, 2018 3:23 AM by gotts

    D415 depth error, not matching with color image




      we are using mutiple D415 cameras connecting to one pc, usually working fine. lately we found several sensors collect incorrect depth map Irregularly, about 10 times in last 3 month.  see this image set.



      as you can see, the color image is correct. but for unknow reason the depth map is not matching.


      after reinitializing the sensor, it gets correct.


      extra info.

            * we are using  color 1920/1080  depth 1280/720, 6Fps

            * sensor connecting to pc using usb extension cables and hubs


      what could be the issue?