10 Replies Latest reply on Oct 4, 2018 3:23 AM by gotts

    D415 depth error, not matching with color image

    Fayefaye_Li

      Hi,

       

      we are using mutiple D415 cameras connecting to one pc, usually working fine. lately we found several sensors collect incorrect depth map Irregularly, about 10 times in last 3 month.  see this image set.

      1.PNG

       

      as you can see, the color image is correct. but for unknow reason the depth map is not matching.

       

      after reinitializing the sensor, it gets correct.

      2.PNG

      extra info.

            * we are using  color 1920/1080  depth 1280/720, 6Fps

            * sensor connecting to pc using usb extension cables and hubs

       

      what could be the issue?