9 Replies Latest reply on Sep 12, 2018 11:40 AM by Intel Corporation

    Wireless AC 7260 constantly dropping connectivity.

    NightSquirrel

      Hello all...

       

      So I've always had an issue of my wireless card dropping coverage, it's been an ongoing issue of terrible service from Cox and the card itself being flawed, which is why I assume it's been discontinued.

      Anyways.

      The card will just randomly drop connection and stop showing open connections in the area until I disable and re-enable the device.

      I have a Lenovo Y50-70 (No Touch) Laptop with windows 10 v1803, Intel Wireless AC 7260 with driver v18.12.0.3.

      I read that there is a fix with rolling back to an older version of the driver but I'm not sure if that works for Win 1803 and I am at the rolled back version already with the rollback driver option greyed out.

      I've re-configured the router and modem and no other signals in the area are interfering and I'm well within the coverage range for the device and I know it's not the router because I'll check my phone's connection when it happens and there's no issues with the internet on my phone.

       

      Please help.

        • 1. Re: Wireless AC 7260 constantly dropping connectivity.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello NightSquirrel

          Thank you for joining this Intel Community.

          I understand that your system loses connectivity and stops showing available networks. I would like to assist you. 

          I notice that you have the latest driver provided by your system manufacturer, which is good. I wonder if you have verified the power management settings for your Intel® Wireless adapter. This can affect the overall performance of your system.

          Please check the following support link to find out how you can change the Power Management options. For testing purposes, you can select Maximum Performance (if it applies). 

          Setting Power Management for Intel® Wireless Adapters
          https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-i-o/wireless-networking.html

          Wanner G. 

          1 of 1 people found this helpful
          • 2. Re: Wireless AC 7260 constantly dropping connectivity.
            NightSquirrel

            Thanks for the response, Wanner.

            Yes, I have already gone through all of those steps, the settings are set to favor maximum performance and I disabled turning the device off to save power.

            I have surveyed the networks around me to make sure no other signals interfere with mine and they don't.

            The router and modem are in working order, I have no other issues with connectivity on any other devices.

             

            I have seen A LOT of issues with this adapter around the internet though.

             

            Should I just cut my losses and buy a new adapter?

            • 3. Re: Wireless AC 7260 constantly dropping connectivity.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello NightSquirrel,

              Thank you for your reply.

              Because you have a laptop, I would like to add that upgrading laptop components may cause system instability. We do not recommend installing or upgrading the various Intel® Wireless Adapters. Please refer to the following support links:

              -Regulatory Information Regarding Wireless Hardware Installation or Upgrade

              -Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

              Our recommendation is that you can also test the latest Intel driver for your Intel® Wireless Adapter.
              Option 1. You can perform a clean install of the wireless driver and install the latest version available at our Download Center.

              -Clean Installation of Wireless Drivers

              -Version 20.70.0

              Option 2. You can use the Intel® Driver & Support Assistant.

              -Intel® Driver & Support Assistant (Intel® DSA).

              Wanner G.

              1 of 1 people found this helpful
              • 4. Re: Wireless AC 7260 constantly dropping connectivity.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello NightSquirrel,

                Were you able to perform the clean installation of the wireless driver?

                Wanner G.

                • 5. Re: Wireless AC 7260 constantly dropping connectivity.
                  NightSquirrel

                  I've tried.

                  Every time I uninstall it, it just reinstalls itself. I have Revo Uninstaller and I uninstalled the original driver pack, followed all of the directions from the links you provided, the card still lags out and either needs to manually be rebooted or reboots itself.

                  I ran the "Diagnose this Device" option in Windows and it keeps saying it might be an issue with the driver.

                  The steps I am doing in this order,

                   

                  1. Uninstall Intel ProSet Tools via Revo Uninstaller, Discard Settings in the Uninstall Wizard, scan and delete out any files that remain, wifi availability immediately pops up after uninstall, ProSet Tools not installed.

                  2. Uninstall Driver (No longer gives me the option to delete out the driver package, it did on the first try) via Device Manager (no wifi availability until restart, then immediately available again).

                  3. Clean Temp Files via Windows+R, cleanmgr, delete Temp Files.

                  4. Reboot.

                  5. As mentioned above, wifi availability already available, Driver already installed, current version.

                  6. Install Intel ProSet Tools.

                  7. Reboot.

                  8. Get online or start gaming, system lags, wifi card needs to be rebooted.

                  • 6. Re: Wireless AC 7260 constantly dropping connectivity.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello NightSquirrel

                    Thank you for trying out the steps provided above.

                    Because your system has experienced this issue for some time now, it seems that you may need to contact your system manufacturer since it could be a hardware issue.

                    Keep in mind that you have tried troubleshooting it by installing both the driver provided by your system manufacturer and the Intel Wireless driver. Besides, no other device shows this behavior, which sheds light on what the cause of this issue could be.

                    Please contact your system manufacturer to verify if they have dealt with this issue before. If not, they can attempt to replicate it and provide further steps. If you decide to upgrade your wireless adapter, make sure you can get advice from Lenovo*.

                    I hope this information helps. 

                    Wanner G.

                    • 7. Re: Wireless AC 7260 constantly dropping connectivity.
                      NightSquirrel

                      I didn't see the reply and I tried switching the deletion order.

                      I deleted out the driver first then ProSet.

                      The original driver (the one which I used Revo to uninstall earlier) installed itself and is staying at version 17.15.0.5.

                      I have not yet installed the ProSet software, but I ran a speed test and I'm getting full speeds and stable internet, for the time being.

                      I'm about to game and see if it holds up.

                      • 8. Re: Wireless AC 7260 constantly dropping connectivity.
                        NightSquirrel

                        I have been playing for 3 hours with almost no lag (the game I was playing has its own lag sometimes and I think that was the only lag I experienced) and not a single wifi adapter restart happened.

                         

                        Intel Wireless Driver v17.15.0.5 - 2/22/2015, stored in sys32\DRIVERS\Netwbw02.sys.

                        No Intel ProSet software installed.

                         

                        The driver currently being used on its own was the one I mentioned in the rollback trick in the OP.

                        I don't know why but this was the only driver that I haven't had any issues with in my history of owning this computer.

                         

                        Will there be any consequences for not having ProSet software installed?

                         

                        And how do I make sure the wireless adapter never updates if this is a permanent fix?

                        • 9. Re: Wireless AC 7260 constantly dropping connectivity.
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello NightSquirrel,

                          I am glad to hear that there is a workaround for this problem. This means that you may need to report this issue to your system manufacturer if you would like to update the Intel wireless driver in the near future. 

                          Regarding your question about the Intel® PROSet/Wireless Software and Drivers, you can continue using this version 17.15.0.5. If your system does not experience any other issue, then there is no need to install this software package. 

                          Besides, to disable the Windows* automatic update feature, make sure you contact Microsoft* to get accurate information about this process.

                          I hope this information helps.

                          Wanner G.