Are you using the processor graphics or nvidia graphics?
What is the specific version of windows 10 you are running? 1803?
Download and run this utility, and attach the results:
Then, an Intel support engineer can assist you.
I would love to run that support utility but i am unable to get internet to my pc right now as we just moved and dont have wifi yet. I usually run a hotspot to my laptop but my pc doesnt have wifi capabilities yet just because ethernet is always a more secure connection. Working on that in the future.
In the meantime i am running off of the graphics card and i have windows 10 Education edition
This message was posted on behalf of Intel Corporation
I was checking your case and would like to know if you were able to run the Intel® System Support Utility for Windows*? if yes please attach the TXT report to the thread.