2 Replies Latest reply on Oct 16, 2018 10:46 AM by Intel Corporation

    Не работает intel optane

    death09

      Установил в ноутбук acer nitro 5 память intel optane 16gb и программа выдает ошибку, биос работает в uefi. Обновил до последней версии.

      Ошибка

        • 1. Re: Не работает intel optane
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello death09,

          Thank you for contacting Intel® Technical Support.

          As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:

          • The SSU logs.

            1-            Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
            2-            When finished downloading it, open it.
            3-            Mark the box "Everything" and then click "Scan.
            4-            When finish scanning, click "Next."
            5-            Click on "Save."
            6-            Attach the file to your reply.

           


          We will be looking forward to your reply.

          Best regards,

           

          Josh B.
          Intel® Customer Support Technician
          Under Contract to Intel Corporation

          • 2. Re: Не работает intel optane
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello death09,

            Thank you for having contacted Intel Technical Support.   
             
            We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
             
            Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
             
            We will be looking forward to your reply.

            Best regards,

            Josh B.
            Intel® Customer Support Technician
            Under Contract to Intel Corporation