I don't have a UAD Satellite, but I have an UAD Arrow.
But I had similar issues connecting to the Arrow until I installed the TB3 tool.
I know you said you had the latest drivers, but I wonder if you have the latest thunderbolt firmware?
When you run the tool, do you see the UAD Satellite connected?
Using Device manager I see UAD connected
After loading UAD console sw during launch appears
"no devices found" error
System configuration info
NUC7i7BNB ( NUC i7-7567U CPU@3.5 GHZ 32 GB RAM )
BIOS to BNKBL357.86A.066 ( last verion NUC7i7BNB mini PC )
Thunderbolt 3 USB-C firmware in NUC PC BNi5i7_TBT_FW_rev33_sign
Windows 10 PRO
OS build 17134.191
UAD 2 Satellite thunderbolt
Driver Universal Audio inc 9.5.2.0935
Startech adapter TBT3TBTADAP
Thanks a lot for your reply
1 of 1 people found this helpful
I think you need to use 40Gbps rated cables.
Are you seeing your UAD Satellite in this view? It may not show connected. Hit the Identify button if it's available.
If you're NUC is seeing the Satellite, then it may be a Console configuration issue or not using a 40Gbps rated TB3 cable.
Cable Matters [Certified] Thunderbolt Cable/Thunderbolt 2 Cable Black 3.3 Feet
- 20G DATA + 4K VIDEO high performance Thunderbolt 2 cable supports a 20 Gbps data transfer rate when connecting Thunderbolt peripherals; Compatible with MacBook Air, MacBook Pro, iMac, Mac Pro, and Apple Thunderbolt Display
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- ACTIVE HIGH SPEED CABLE enables 4K video workflows using PCie and DisplayPort 1.2 protocols; Can deliver 10W of power to bus-powered devices; Universal compatibility with existing Thunderbolt and Mini DisplayPort computers and devices; Transfer a full-length HD move in 30 seconds
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But I am using an adapter ..
StarTech.com Thunderbolt 3 to Thunderbolt 2 Adapter – MacBook Windows Compatible - TBT3TBTADAP
- Use first-gen Thunderbolt and Thunderbolt 2 devices with a new Thunderbolt 3 computer
- The adapter is backward compatible, it can connect to first-generation Thunderbolt devices at 10Gbps speed. With Thunderbolt 2 devices, you can connect at 20Gbp.OS Compatibility:Windows 8.1, 10,macOS 10.12 - 10.13.This adapter is compatible with Thunderbolt displays only. It will not work with Mini DisplayPort (mDP) or DisplayPort (DP) monitors.Thunderbolt 3 to Thunderbolt Adapter / Thunderbolt 3 USB C to Thunderbolt / Thunderbolt 3 USB Type-C to Thunderbolt
- Compatible with first-gen Thunderbolt & Thunderbolt 2 devices / Supplies power for bus-powered devices / Thunderbolt Certified. Cable Jacket Type - PVC Polyvinyl Chloride ,Cable Shield Type - Aluminum-Mylar Foil with Braid ,Connector Plating - Nickel
- Works with Thunderbolt 3 computers such as the latest models of Dell XPS & Dell Precision & MacBook Pro & more
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Yup, you're not using the correctly rated cable between your NUC and the Satellite.
Please see section 1.8
Also, here is the UAD Satellite Thunderbolt specification
I have red UAD recommendations you attached before buying all components of the system.
I bought the recommended Startech adapter. Thunderbolt cables are normally 20 Gbps ( I havent seen of 40GBPS ). I thought the adapter was in charge of adapting speed from TBT3 to TBT.
On the other hand my satellite has the external power source.
Why do you say the rated cable is wrong ? I could´nt find the mistake yet.
Qualified Thunderbolt 3 to Thunderbolt Adapters
The following Thunderbolt 3 to Thunderbolt adapters have been tested for compatibility with Thunderbolt-equipped Apollo audio interfaces and UAD-2 Satellite Thunderbolt.
Note: The adapter connects between the Thunderbolt 3 USB-C port on the computer and the Thunderbolt-equipped Universal Audio product.
- Startech Thunderbolt 3 to Thunderbolt Adapter (Product ID: TBT3TBTADAP)
- Kanex Thunderbolt 3 to Thunderbolt Adapter (Product ID: K170-1051-BK6I)
Tested Windows Thunderbolt 3 Computers
- ASRock Z270 Taichi w/ ASRock Thunderbolt 3 Add-on Card
- ASUS X99-A w/ ASUS Thunderbolt EX3 Add-on Card
- Intel NUC Kit series (Tested with NUC6i7KYK & NUC7i7BNH)
- Gigabyte BRIX series (Tested with GB-BSi7T-6500)
- Gigabyte GA-Z170X-UD5 TH Motherboard
- Gigabyte GA-Z170X-Gaming G1 Motherboard
- Gigabyte GA-Z170X-Gaming 7 Motherboard
- Gigabyte Z370 AORUS Gaming 5 w/ Gigabyte Thunderbolt 3 Add-on Card (GC-ALPINE RIDGE)
From the technical specification for your NUC
(Note: go to the link the arrow is pointing to for more information on the TB3 spec, from Intel's perspective)
Then, from the UAD site:
Look up what the full Thunderbolt 3 cable specifications are. 40Gbps is the minimum standard.
Just so you have confidence in what I'm saying, I fought this battle for a couple of days until I realized that the cables I ordered were only rated to 20 Gbps.
Then I bought two of these and Music was a Happening.
Here's a video that explains it.
The Difference between Thunderbolt 3 and USB-C - YouTube
Unfortunately when I purchased the TB3 cables, these were not available, they are much cheaper but only 1' long.
The longer ones all run about $50-$60 USD.
I have to look very closely at the labels. Case in point is the bigger version of the above cable is 20Gbps, not 40Gbps. This is not helpful when people are not used to looking for a very specific cable.
Thank you very much Mike for your time and advise.
I now realise that you have a PC with TBT 3 connected to an Arrow with TBT3 port too. In that case yo really need a TBT3 cable with 40Gbps bandwith and yo do not have an adapter in the middle..
UAD 2 satellite has a TBT 2 port. Cables in this case are only 20Gbps. Because of this reason an adapter irs needed ( startech TBT3TBTADAP )
I have already download last UAD version 960 and nothing. I also deselected video fron TBT bios configuration and nothing.
I have used the same cable yesterday to connect directly a Mac to UAD 2 Satellite ( with no adapter ) and it worked OK.
It is really a mistery..
So I've re-researched everything.
The fact that you can see the UAD-2 using the Intel Thunderbolt tool, tells me that the PC is detecting it.
The rest is configuration.
I think you have all the BIOS settings correct. I've reviewed all of the UAD-2 Satellite troubleshooting steps from the UA site, and reviewed all of your steps.
It seems to me that the main problem is the UAD software is not seeing the UAD-2.
I've had this problem in the past with my Arrow. I know that I've recommended this step before, and I'm not sure if you tried it.
Once you identify (if it's available), it should start the handshake process and detect your UAD-2 Satellite.
If it doesn't, I'm left wondering if the TB3TB StarTeck adapter is bad.
The instructions from the StarTeck web site say to make sure that the lightening bolt is oriented up when you plug into the back of your NUC.
It 's finally working. Cables, bios and everything was OK. The driver ( at launch time ) had the default option " do not connect". I have clicked there and was only to enable the option to recognize UAD.
In the solving process I've learned a lot.. Mike, thank you very very much for your support. Best regards!!