4 Replies Latest reply on Aug 29, 2018 5:46 PM by Intel Corporation

    Problema configurando optane

    Kalim87

      Hola quisiera ver la posibilidad de asesoria o ayuda, adquiri recientemente la tarjeta tipo m2 optane de 32 GB, pero al momento de realizar todos los pasos mensionados en la pagina y por el provedor de la tarjeta madre me dice el programa de sptupoptanememory que el bios del equipo no esta bien configurado, es en una tarjeta madre asus z370 gaming, ya tengo la ultima version de bios y sigo el procedimiento mencionado para configurarlo en AHCI pero sigue dandome la mension de que los bios estan mal. que puedo hacer ahi?

        • 1. Re: Problema configurando optane
          Al Hill

          Download and run this utility, and attach the results:

          Download Intel® System Support Utility for Windows*

           

          Then, one of the Intel support engineers can assist you.

           

          Doc

          1 of 1 people found this helpful
          • 2. Re: Problema configurando optane
            Kalim87

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.12"

            Date:"08/21/2018"

            Time:"00:00:36.1860506"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

                      BIOS Mode:"Legacy"

                      BIOS Version/Date:"American Megatrends Inc. 1002 , 02/07/2018 12:00 a. m."

                      CD or DVD:"DVD-ROM virtual de Microsoft"

                      Embedded Controller Version:"255.255"

                      Platform Role:"Desktop"

                      Processor:"Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz , GenuineIntel"

                      Secure Boot State:"Not Available"

                      SMBIOS Version:"3.0"

                      Sound Card:"Creative X-Fi Audio Processor (WDM)"

                      Sound Card:"NVIDIA High Definition Audio"

                      Sound Card:"Realtek High Definition Audio"

                      Sound Card:"Corsair Vengeance 1500 Headset"

                      Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

                      Sound Card:"PlayOn Virtual Audio Device"

                      System Manufacturer:"System manufacturer"

                      System Model:"System Product Name"

                      System SKU:"SKU"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"Not Available"

                           - "NVIDIA GeForce GTX 1060 6GB"

                                Adapter Compatibility:"NVIDIA"

                                Adapter DAC Type:"Integrated RAMDAC"

                                Adapter RAM:"4.00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                Caption:"NVIDIA GeForce GTX 1060 6GB"

                                CoInstallers:"nvdispgenco6438831.dll,NvGenericCoInstall,nvdispco6438831.dll,NVDisplayCoInstall"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"nvlddmkm.sys"

                                Driver Date:"11/13/2017 06:00 p. m."

                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvlddmkm.sys"

                                Driver Provider:"NVIDIA"

                                Driver Version:"23.21.13.8831"

                                INF:"oem135.inf"

                                INF Section:"Section136"

                                Install Date:"Not Available"

                                Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 1, device 0, function 0"

                                Manufacturer:"NVIDIA"

                                Microsoft DirectX* Version:"DirectX 12"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_10DE&DEV_1C03&SUBSYS_37161458&REV_A1\4&2D78AB8F&0&0008"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"119 Hz"

                                Refresh Rate - Maximum:"119 Hz"

                                Refresh Rate - Minimum:"49 Hz"

                                Resolution:"1920 X 1080"

                                Scan Mode:"Noninterlaced"

                                Service Name:"nvlddmkm"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"GeForce GTX 1060 6GB"

                      - "Memory"

                           Physical Memory (Available):"8.80 GB"

                           Physical Memory (Installed):"16 GB"

                           Physical Memory (Total):"15.94 GB"

                           - "BANK 1"

                                Capacity:"8 GB"

                                Channel:"ChannelA-DIMM2"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"DIMM"

                                Interleave Position:"First position"

                                Manufacturer:"Corsair"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"CMR16GX4M2C3000C15"

                                Serial Number:"00000000"

                                Status:"Not Available"

                                Type:"Not Available"

                           - "BANK 3"

                                Capacity:"8 GB"

                                Channel:"ChannelB-DIMM2"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"DIMM"

                                Interleave Position:"Second position"

                                Manufacturer:"Corsair"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"CMR16GX4M2C3000C15"

                                Serial Number:"00000000"

                                Status:"Not Available"

                                Type:"Not Available"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"BIOS Date: 07/02/18 16:03:34 Ver: 05.0000C, ALASKA - 1072009"

                           Caption:"Placa base"

                           - "Chipset":"Intel(R) 300 Series"

                                Link:"http://www.intel.com/content/www/us/en/search.html?keyword=300+Series"

                           Date:"07/01/2018 07:00 p. m."

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"ASUSTeK COMPUTER INC."

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"TUF Z370-PLUS GAMING"

                           Serial Number:"170809030001712"

                           Status:"OK"

                           Version:"Rev X.0x"

                      - "Networking"

                           Intel ® Network Connections Install Options:"ANS,DMIX"

                           Intel ® Network Connections Version:"22.6.6.0"

                           Intel ® PROSet/Wireless Software Version:"Not Available"

                           - "Bluetooth Device (Personal Area Network) #4"

                                Availability:"Running or Full Power"

                                Caption:"Bluetooth Device (Personal Area Network) #4"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"bthpan.sys"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Index:"0010"

                                INF:"bthpan.inf"

                                INF Section:"BthPan.Install"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"08/21/2018 09:04 p. m."

                                Location:"Not Available"

                                MAC Address:"00:1A:7D:DA:71:11"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"Conexión de red Bluetooth 4"

                                NetCfgInstanceId:"{D9D01DC7-3A75-4A6B-A90E-FF5C7E35A72D}"

                                Number of VLANs:"0"

                                PNP Device ID:"BTH\MS_BTHPAN\6&1621BE76&0&2"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Bluetooth Device (Personal Area Network)"

                                Service Name:"BthPan"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Cliente para redes Microsoft:

                                     Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

                                     Controlador de protocolo LLDP de Microsoft:

                                     Protocolo de Internet versión 4 (TCP/IPv4):

                                     Protocolo de Internet versión 6 (TCP/IPv6):

                                     Respondedor de detección de topologías de nivel de vínculo:

                                     Uso compartido de archivos e impresoras para redes Microsoft:

                           - "Intel(R) Ethernet Connection (2) I219-V"

                                Availability:"Running or Full Power"

                                - "Caption":"Intel(R) Ethernet Connection (2) I219-V"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+V"

                                CoInstallers:"NicCo4.dll,NicCoInstallerEntry"

                                Default IP Gateway:"192.168.1.254;fe80::1"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"01/01/1970 06:00 p. m."

                                DHCP Lease Obtained:"12/31/1969 06:00 p. m."

                                DHCP Server:"192.168.1.254"

                                Driver:"e1d65x64.sys"

                                Driver Date:"03/21/2017 12:00 a. m."

                                Driver Path:"C:\WINDOWS\system32\DRIVERS\e1d65x64.sys"

                                Driver Provider:"Intel"

                                Driver Version:"12.15.25.6"

                                ETrackID:"0x00000000"

                                Index:"0002"

                                INF:"oem94.inf"

                                INF Section:"E15B8.10.0.1"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"192.168.1.66;fe80::4825:8452:6b3b:ccb1"

                                IP Subnet:"255.255.255.0;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"08/21/2018 09:04 p. m."

                                Location:"PCI bus 0, device 31, function 6"

                                MAC Address:"B0:6E:BF:CC:DE:9A"

                                Manufacturer:"Intel"

                                Media Type:"Copper"

                                Net Connection ID:"Ethernet 2"

                                NetCfgInstanceId:"{D9F05EEE-89DD-4DA0-802A-D687596A0C85}"

                                Number of VLANs:"0"

                                NVM Version:"0x00000000"

                                Part Number:"FFFFFF-0FF"

                                PNP Device ID:"PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FE"

                                Port:"Not Available"

                                Power Management (Low Power):"Active: Yes, Enable: Yes"

                                Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Intel(R) Ethernet Connection (2) I219-V"

                                Service Name:"e1dexpress"

                                Status:"Enlace activo"

                                Team Name:"Not in a team"

                                Temperature:"Not Supported"

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Cliente para redes Microsoft:

                                     Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

                                     Controlador de protocolo LLDP de Microsoft:

                                     Programador de paquetes QoS:

                                     Protocolo de Internet versión 4 (TCP/IPv4):

                                     Protocolo de Internet versión 6 (TCP/IPv6):

                                     Respondedor de detección de topologías de nivel de vínculo:

                                     Uso compartido de archivos e impresoras para redes Microsoft:

                                - "Settings"

                                     *FlowControl:Control de flujo:"Recepci y transmisi habilitadas (3)"

                                     *InterruptModeration:Moderaci de interrupciones:"Habilitado (1)"

                                     *IPChecksumOffloadIPv4:Descarga de suma de comprobaci de IPv4:"Recepci y transmisi habilitadas (3)"

                                     *JumboPacket:Paquete jumbo:"Deshabilitado (1514)"

                                     *LsoV2IPv4:Descarga grande de env卲 V2 (IPv4):"Habilitado (1)"

                                     *LsoV2IPv6:Descarga grande de env卲 V2 (IPv6):"Habilitado (1)"

                                     *NumRssQueues:N伹ero m痊imo de colas de RSS:"2 colas (2)"

                                     *PMARPOffload:Descarga de ARP de protocolo:"Habilitado (1)"

                                     *PMNSOffload:Descarga de NS de protocolo:"Habilitado (1)"

                                     *PriorityVLANTag:Prioridad de paquetes y VLAN:"Prioridad de paquetes y VLAN habilitadas (3)"

                                     *ReceiveBuffers:B曻eres de recepci:"256 (256)"

                                     *RSS:Receive Side Scaling:"Habilitado (1)"

                                     *SpeedDuplex:Velocidad y d侊lex:"Negociaci autom疸ica (0)"

                                     *TCPChecksumOffloadIPv4:Descarga de suma de comprobaci TCP (IPv4):"Recepci y transmisi habilitadas (3)"

                                     *TCPChecksumOffloadIPv6:Descarga de suma de comprobaci TCP (IPv6):"Recepci y transmisi habilitadas (3)"

                                     *TransmitBuffers:B曻eres de transmisi:"512 (512)"

                                     *UDPChecksumOffloadIPv4:Descarga de suma de comprobaci UDP (IPv4):"Recepci y transmisi habilitadas (3)"

                                     *UDPChecksumOffloadIPv6:Descarga de suma de comprobaci UDP (IPv6):"Recepci y transmisi habilitadas (3)"

                                     *WakeOnMagicPacket:Activar en Magic Packet:"Deshabilitado (0)"

                                     *WakeOnPattern:Activar al coincidir el patr:"Habilitado (1)"

                                     AdaptiveIFS:Separaci entre tramas ajustables:"Deshabilitado (0)"

                                     ConnectionName:ConnectionName:"Ethernet 2 (Ethernet 2)"

                                     EEELinkAdvertisement:Ethernet con uso eficiente de energ僘:"Activado (1)"

                                     EnablePME:Activar PME:"Habilitado (1)"

                                     ITR:Velocidad de obstrucci de la interrupci:"Adaptaci (65535)"

                                     LinkNegotiationProcess:Modo de compatibilidad de conmutador antiguo:"Deshabilitado (1)"

                                     LogLinkStateEvent:Registrar sucesos del estado del enlace:"Habilitado (51)"

                                     MasterSlave:Modo maestro esclavo Gigabit:"Detecci autom疸ica (0)"

                                     NetworkAddress:Direcci administrada localmente:

                                     ReduceSpeedOnPowerDown:Reducir velocidad al apagar:"Habilitado (1)"

                                     SipsEnabled:Ahorro de energ僘 con el sistema inactivo:"Deshabilitado (0)"

                                     ULPMode:Modo de Energ僘 ultrabaja:"Habilitado (1)"

                                     WaitAutoNegComplete:Esperar al enlace:"Detecci autom疸ica (2)"

                                     WakeOnLink:Configuraci de Activar en enlace:"Deshabilitado (0)"

                           - "LogMeIn Hamachi Virtual Ethernet Adapter"

                                Availability:"Running or Full Power"

                                Caption:"LogMeIn Hamachi Virtual Ethernet Adapter"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"Hamdrv.sys"

                                Driver Date:"03/30/2015 12:00 a. m."

                                Driver Path:"C:\WINDOWS\system32\drivers\Hamdrv.sys"

                                Driver Provider:"LogMeIn Inc."

                                Driver Version:"15.28.40.464"

                                Index:"0001"

                                INF:"oem4.inf"

                                INF Section:"Hamachi.ndi"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"08/21/2018 09:04 p. m."

                                Location:"Not Available"

                                MAC Address:"Not Available"

                                Manufacturer:"LogMeIn Inc."

                                Media Type:

                                Net Connection ID:"Hamachi"

                                NetCfgInstanceId:"{9917F185-AAC3-43E2-AD33-2DD3C72CA73E}"

                                Number of VLANs:"0"

                                PNP Device ID:"ROOT\NET\0000"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"LogMeIn Hamachi Virtual Ethernet Adapter"

                                Service Name:"Hamachi"

                                Status:"Device is disabled."

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Not Available"

                                - "Service Bindings"

                                     Cliente para redes Microsoft:

                                     Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

                                     Controlador de protocolo LLDP de Microsoft:

                                     Protocolo de Internet versión 4 (TCP/IPv4):

                                     Respondedor de detección de topologías de nivel de vínculo:

                                     Uso compartido de archivos e impresoras para redes Microsoft:

                      - "Operating System"

                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Internet Browser:"Mozilla Firefox,Not Available, Google Chrome,68.0, Internet Explorer,11.228"

                           Locale:"***ón"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Pro"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"1.95 GB"

                           Physical Memory (Available):"8.82 GB"

                           Physical Memory (Installed):"16 GB"

                           Physical Memory (Total):"15.94 GB"

                           System Directory:"C:\WINDOWS\system32"

                           Version:"10.0.17134 Build 17134"

                           Virtual Memory (Available):"7.89 GB"

                           Virtual Memory (Total):"17.89 GB"

                           Windows Directory:"C:\WINDOWS"

                           - "Installed Updates"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB4338832:"Security Update [7/11/2018]"

                                KB4343669:"Update [7/11/2018]"

                                KB4343902:"Security Update [8/15/2018]"

                                KB4343909:"Security Update [8/16/2018]"

                      - "Processor"

                           - "Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 158 Stepping 10"

                                - "Chipset Name":"Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+8400+CPU+"

                                CPU Speed:"2.81 GHz"

                                Current Voltage:"9. volts"

                                Driver:"Not Available"

                                Driver Date:"04/21/2009 12:00 a. m."

                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Ext. Family:"Not Available"

                                Family:"Not Available"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"6 x 384 KB"

                                Level 2 Cache:"6 x 1536 KB"

                                Level 3 Cache:"9 MB"

                                Load:"6%"

                                Manufacturer:"GenuineIntel"

                                Model:"158"

                                Name:"Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz"

                                Number of Cores:"6"

                                Number of Cores Enabled:"6"

                                Number of Logical Processors:"6"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000906EA"

                                Revision:"Not Available"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"10"

                                Version:"Not Available"

                      - "Storage"

                           - "Generic STORAGE DEVICE-A USB Device"

                                Capablities:"Not Available"

                                Caption:"Generic STORAGE DEVICE-A USB Device"

                                Cylinder - Total:"Not Available"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"9727"

                                Heads - Total:"Not Available"

                                Index:"5"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"USB"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Generic STORAGE DEVICE-A USB Device"

                                Name:"\\.\PHYSICALDRIVE5"

                                Partitions:"0"

                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE-A&REV_9727\000000009727&1"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"Not Available"

                                Sectors - Total:"Not Available"

                                Serial Number:"000000009721"

                                Size:"0.0 bytes"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"Not Available"

                                Tracks - Total:"Not Available"

                           - "Generic STORAGE DEVICE-A USB Device"

                                Capablities:"Not Available"

                                Caption:"Generic STORAGE DEVICE-A USB Device"

                                Cylinder - Total:"Not Available"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"9727"

                                Heads - Total:"Not Available"

                                Index:"7"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"USB"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Generic STORAGE DEVICE-A USB Device"

                                Name:"\\.\PHYSICALDRIVE7"

                                Partitions:"0"

                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE-A&REV_9727\000000009727&3"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"Not Available"

                                Sectors - Total:"Not Available"

                                Serial Number:"000000009723"

                                Size:"0.0 bytes"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"Not Available"

                                Tracks - Total:"Not Available"

                           - "Generic STORAGE DEVICE-A USB Device"

                                Capablities:"Not Available"

                                Caption:"Generic STORAGE DEVICE-A USB Device"

                                Cylinder - Total:"Not Available"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"9727"

                                Heads - Total:"Not Available"

                                Index:"4"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"USB"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Generic STORAGE DEVICE-A USB Device"

                                Name:"\\.\PHYSICALDRIVE4"

                                Partitions:"0"

                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE-A&REV_9727\000000009727&0"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"Not Available"

                                Sectors - Total:"Not Available"

                                Serial Number:"000000009720"

                                Size:"0.0 bytes"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"Not Available"

                                Tracks - Total:"Not Available"

                           - "Generic STORAGE DEVICE-A USB Device"

                                Capablities:"Not Available"

                                Caption:"Generic STORAGE DEVICE-A USB Device"

                                Cylinder - Total:"Not Available"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"9727"

                                Heads - Total:"Not Available"

                                Index:"8"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"USB"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Generic STORAGE DEVICE-A USB Device"

                                Name:"\\.\PHYSICALDRIVE8"

                                Partitions:"0"

                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE-A&REV_9727\000000009727&4"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"Not Available"

                                Sectors - Total:"Not Available"

                                Serial Number:"000000009724"

                                Size:"0.0 bytes"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"Not Available"

                                Tracks - Total:"Not Available"

                           - "Generic STORAGE DEVICE-A USB Device"

                                Capablities:"Not Available"

                                Caption:"Generic STORAGE DEVICE-A USB Device"

                                Cylinder - Total:"Not Available"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"9727"

                                Heads - Total:"Not Available"

                                Index:"6"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"USB"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Generic STORAGE DEVICE-A USB Device"

                                Name:"\\.\PHYSICALDRIVE6"

                                Partitions:"0"

                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_STORAGE_DEVICE-A&REV_9727\000000009727&2"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"Not Available"

                                Sectors - Total:"Not Available"

                                Serial Number:"000000009722"

                                Size:"0.0 bytes"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"Not Available"

                                Tracks - Total:"Not Available"

                           - "INTEL MEMPEK1W032GA"

                                Capablities:"Random Access, Supports Writing"

                                - "Caption":"INTEL MEMPEK1W032GA"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=INTEL+MEMPEK1W032GA"

                                Cylinder - Total:"3557"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                - "Firmware Revision":"K3110310"

                                     Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware"

                                Heads - Total:"255"

                                Index:"3"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"SCSI"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"INTEL MEMPEK1W032GA"

                                Name:"\\.\PHYSICALDRIVE3"

                                Partitions:"0"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_INTEL_MEMPEK1W03\5&1BB492F6&0&000000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                SCSI Bus:"0"

                                SCSI LUN:"0"

                                SCSI Port:"1"

                                Sectors - Per Track:"63"

                                Sectors - Total:"57143205"

                                Serial Number:"PHBT814505EV032E    _00000001."

                                Size:"27.25 GB"

                                Size – Available:"0.0 bytes"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"907035"

                           - "SAMSUNG HD103SI"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"SAMSUNG HD103SI"

                                Cylinder - Total:"121601"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"1AG01118"

                                Heads - Total:"255"

                                Index:"1"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"SAMSUNG HD103SI"

                                Name:"\\.\PHYSICALDRIVE1"

                                Partitions:"1"

                                Physical Sector Size:"512"

                                PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_HD103SI\4&BFDEFCD&0&010000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"1953520065"

                                Serial Number:"S24DJ90Z100695"

                                Size:"931.51 GB"

                                Size – Available:"34.74 GB"

                                SMART Attributes:"Self-Test: 224 minutes, OK, Short Self-Test: 2 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"31008255"

                                - "J:"

                                     Availability:"Not Available"

                                     Caption:"J:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco fijo local"

                                     File System:"NTFS"

                                     Name:"Trabajo"

                                     Serial Number:"8C186B97"

                                     Size:"931.51 GB"

                                     Size – Available:"34.74 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x01  Raw Read Error Rate:0:"0"

                                     0x03  Spin Up Time:6240:"0"

                                     0x04  Start/Stop Count:9204:"0"

                                     0x05  Reallocated Sector Count:0:"10"

                                     0x07  Seek Error Rate:0:"0"

                                     0x08  Seek Timer Performance:0:"0"

                                     0x09  Power-On Hours:50773:"0"

                                     0x0A  Spin Retry Count:0:"0"

                                     0x0B  Calibration Retry Count:5:"0"

                                     0x0C  Power Cycle Count:1258:"0"

                                     0x0D  Soft Read Error Rate:0:"0"

                                     0xB7  SATA Downshift Count:5:"10"

                                     0xB8  End-to-End Error Detection Count:0:"0"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBC  Reported Command Timeouts:0:"0"

                                     0xBE  Temperature - Current:25° C:"0"

                                     0xBE  Temperature - Highest:25° C:"0"

                                     0xBE  Temperature - Lowest:24° C:"0"

                                     0xC2  Internal Device Temperature:26° C:"0"

                                     0xC3  Hardware ECC Recovered:730263:"0"

                                     0xC4  Reallocation Count:0:"0"

                                     0xC5  Current Pending Errors Count:0:"0"

                                     0xC6  Uncorrectable Sector Count:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xC8  Write Error Rate:0:"0"

                                     0xC9  Soft Read Error Rate:0:"0"

                           - "Samsung SSD 840 PRO Series"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"Samsung SSD 840 PRO Series"

                                Cylinder - Total:"31130"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"DXM06B0Q"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"Samsung SSD 840 PRO Series"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"3"

                                Physical Sector Size:"512"

                                PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_840_PRO_SERI\4&BFDEFCD&0&000000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"500103450"

                                Serial Number:"S1ATNEAD533339R"

                                Size:"238.47 GB"

                                Size – Available:"30.47 GB"

                                SMART Attributes:"Self-Test: 20 minutes, OK, Short Self-Test: 2 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"7938150"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco fijo local"

                                     File System:"NTFS"

                                     Name:"Not Available"

                                     Serial Number:"1C8AFA24"

                                     Size:"237.64 GB"

                                     Size – Available:"30.47 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x05  Reallocated Sector Count:12:"10"

                                     0x09  Power-On Hours:35067:"0"

                                     0x0C  Power Cycle Count:936:"0"

                                     0xB1  Wear Range Delta:817:"0"

                                     0xB3  Used Reserved Block Count Total:12:"10"

                                     0xB5  Program Fail Count Total:12:"10"

                                     0xB6  Erase Fail Count:0:"10"

                                     0xB7  SATA Downshift Count:12:"10"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBE  Temperature - Current:33° C:"0"

                                     0xBE  Temperature - Highest:Not Available:"0"

                                     0xBE  Temperature - Lowest:Not Available:"0"

                                     0xC3  Hardware ECC Recovered:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xEB  Good Block Count:395:"0"

                                     0xF1  Total LBAs Written:92705520931:"0"

                           - "TOSHIBA HDWD130"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"TOSHIBA HDWD130"

                                Cylinder - Total:"364801"

                                Description:"Unidad de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 a. m."

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"MX6OACF0"

                                Heads - Total:"255"

                                Index:"2"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Unidades de disco estándar)"

                                Model:"TOSHIBA HDWD130"

                                Name:"\\.\PHYSICALDRIVE2"

                                Partitions:"1"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SCSI\DISK&VEN_TOSHIBA&PROD_HDWD130\4&BFDEFCD&0&020000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"5860528065"

                                Serial Number:"Y71Y9DBAS"

                                Size:"2.73 TB"

                                Size – Available:"2.56 TB"

                                SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 1 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"93024255"

                                - "D:"

                                     Availability:"Not Available"

                                     Caption:"D:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco fijo local"

                                     File System:"NTFS"

                                     Name:"Shambala"

                                     Serial Number:"9AF1D110"

                                     Size:"2794.39 GB"

                                     Size – Available:"2621.70 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x01  Raw Read Error Rate:0:"0"

                                     0x02  Throughput Performance:67:"0"

                                     0x03  Spin Up Time:34380906808:"0"

                                     0x04  Start/Stop Count:101:"0"

                                     0x05  Reallocated Sector Count:0:"10"

                                     0x07  Seek Error Rate:0:"0"

                                     0x08  Seek Timer Performance:33:"0"

                                     0x09  Power-On Hours:1206:"0"

                                     0x0A  Spin Retry Count:0:"0"

                                     0x0C  Power Cycle Count:101:"0"

                                     0xC0  Unsafe Shutdown Count:2575:"0"

                                     0xC1  Load/Unload Cycle Count:2575:"0"

                                     0xC2  Internal Device Temperature:35° C:"0"

                                     0xC4  Reallocation Count:0:"0"

                                     0xC5  Current Pending Errors Count:0:"0"

                                     0xC6  Uncorrectable Sector Count:0:"0"

                                     0xC7  CRC Error Count:0:"0"

            ...#SSU#...

            • 3. Re: Problema configurando optane
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Kalim87.
               
              Thank you for contacting Intel Technical Support.
               
              As we understand you are trying to set up your Intel® Optane™ Memory in your Asus TUF Z370-PLUS GAMING.
               
              If we inferred correctly please check the information below based on text file you provided:
               

              • Your BIOS mode is currently setup on AHCI Legacy mode please take into consideration that you need to have your BIOS on UEFI mode to use Optane and your HDDs need to be partitioned on GPT format.
               
              • We recommend you to reinstall your operating system if possible after changing your BIOS settings.
                   
              We hope you find this information useful.
               
              If you need further assistance please do not hesitate to contact us back.
               
              Best regards,
               
              Josh B.
              Intel Customer Support
              • 4. Re: Problema configurando optane
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Kalim87.

                Thank you for having contacted Intel Technical Support.   
                 
                We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
                 
                Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
                 
                We will be looking forward to your reply.

                Best regards,

                Josh B.
                Intel Customer Support.