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    Intel 3165 randomly disconnecting from WiFi

    Lamberguinni

      I have a Dell Inspiron 7353 (BIOS 1.20.0) with a Intel 3165 WiFi adapter (Driver version 19.51.14.1). For the past 6 months I've been experiencing random disconnects on a very regular basis (every 5 to 30 minutes). As a student, this is quite an annoyance as everything is done online nowadays. I've done many hours of research on trying to figure out how to fix a problem like this, but no matter what I try, the random disconnects keep happening! I have a great knowledge when it comes to tech so going into the Registry doesn't scare me.

       

      Here is what I've tried:

      • Network adapter troubleshooter
      • Network reset in the Windows Settings app
      • Uninstall the driver from Device manager, Control Panel, and Registry
      • Try Dell and Intel drivers
      • Analyze WLAN report
      • Analyze Wireshark

       

      So far, my only fix for the problem is using a USB Ethernet adapter. What I've noticed when the disconnects happen is that the Network icon on the taskbar either shows the yellow triangle or the adapter resetting itself. I've made sure my router is not the issue as all my other devices work fine.

       

      Router: Netgear Nighthawk R7000

      Firmware: DD-WRT Kong

      802.11 ac: Obviously yes

      Speeds: 300 Mbps

       

      At this point, I am reaching out to Intel as calling Dell would be a waste of time. I would prefer to PM any files needed because I don't want to post files with my public IP. Any help would be fantastic! Thank you in advance.

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