1 Reply Latest reply on Aug 17, 2018 12:20 AM by Al Hill

    Which card Can I Upgrade my Wireless/Bluetooth 3165NGW Card to that's compatible?


      I currently have an HP Pavilion Laptop 15-au018wm which came with the Intel Dual Band Wireless AC 3165NGW card which runs at a max speed of 433mbs.  I just increased my internet speed to Gig speed service and would like to upgrade the Intel Wireless AC card to take advantage of my new gig speed service.  I just tried the Intel wireless AC 9560.NGWG.NV and it completely crashed my laptop (black screen of death).  Fortunately when I removed it and put my old AC 3165NGW card back in it works fine...just not as fast as I would like.  I Was wondering if someone could advise me on what cards would be compatible upgrades (e.g. maybe the 9260 or other model/s)?  Any help would be greatly appreciated!