3 Replies Latest reply on Aug 19, 2018 12:47 PM by omegalazer

    Issue with samsung magician software after optane memory install

    omegalazer

      Hey guys,

       

      I've got an interesting dilemma that I haven't been able to find anywhere online.

      I've got a Samsung 970 pro 512gb for the boot drive, and WD Black 4TB Hdd for storage, and intel optane 800p 58gb set to boost my 4tb drive.

      My mobo is the asus maximus x hero with i7 8700k cpu.

      I'm able to setup everything properly.

      I am not pairing my optane memory with my m.2 boot drive. Just to be clear.

       

      It's not a huge issue, but whenever I switch from AHCI to RST w/ optane support, my samsung magician software breaks and says my 970 pro is not supported.

       

      I'm still able to boot with my samsung m.2 SSD, in RST w/ optane support mode. I tested the speed of the samsung ssd, and didn't notice any performance loss, however, I don't want my samsung SSD to not work properly simply because the samsung m.2 driver and samsung magician software becomes all screwy.

       

      I reverted it back to AHCI (using the safe mode trick so that it doesn't become unbootable) and my M.2 was recognized in samsung magician software again, and I could see the health status and firmware version of the samsung m.2.

       

      So my question is, is it possible to use optane memory in AHCI mode? I'm not using the optane with my boot drive, only for secondary drive.
      Should I just deal with samsung magician not working, if I want to keep using optane memory for my secondary drive?

       

      Any thoughts and help is appreciated!

        • 1. Re: Issue with samsung magician software after optane memory install
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Omegalazer,
           
          Thank you for contacting Intel Technical Support.
           
          As we understand you are using an Intel® Optane™ SSD 800P Series 58GB, M.2 80mm PCIe 3.0, 3D Xpoint to accelerate your WD Black 4TB HDD secondary/data drive and your operating system is set up on your Samsung 970 pro 512gb and you are having issue with the Samsung* magician software at the moment that you switch from AHCI to RST w/ Optane support. If we inferred correctly please review the information below:
           

          • The Intel® Optane™ SSD 800P Series 58GB, M.2 80mm PCIe 3.0, 3D Xpoint is an SSD product and you are using it out of the specs since this device was designed for storage and not to accelerate any other drive. The Intel® Optane™ Memory products are the ones designed for this purpose and in case that you experience any problems with your product your warranty request may be denied based on your current configuration.
          • A basic requirement in order to use device acceleration with the Intel® Optane™ Memory products is to have your BIOS setup to work with RST w/ Optane support.
          • This issue seems to be completely related to the Samsung* magician software that does not seems to be compatible with the RST on your current configuration and we advise you to contact Samsung to get further support about this 3rd party software.
           
          We hope you find this information useful.
           
          Thank you for your patience and understanding.
           
          Best regards,
           
          Josh B.
          Intel Customer Support
          • 2. Re: Issue with samsung magician software after optane memory install
            nosirrahx

            To echo what was posted above, this is not an Intel issue at all.

             

            I ran into the same issue with a Dell upgraded to a 970 Pro. Without changing the system to AHCI Magician could not interact with the 970 and I was unable to install the dedicated Samsung NVMe driver.

            • 3. Re: Issue with samsung magician software after optane memory install
              omegalazer

              I appreciate the insight, thank you!