3 Replies Latest reply on Aug 14, 2018 11:18 AM by Intel Corporation

    Intel AC 7260 in Asus G73SW + Win10 - No-Go

    breakaway_is_the_name

      As in thread title.

       

      This laptop originally shipped with some Atheros ABGN 2.4 Ghz only card which works just fine but it's quite slow by todays standards. So I googled and found the Intel 7260 Dual-Band AC card and acquired one.

       

      I was expecting it to be a simple plug-n-play operation but that has not been the case.

       

      After installing this Wi-Fi adapter in my laptop, I found that it shows in device manager with an excl mark next to it. It says "The device cannot start (Code 10)."

       

      The event log is showing

       

      Device PCI\VEN_8086&DEV_08B2&SUBSYS_42708086&REV_63\0C8BFDFFFF07EB6700 had a problem starting. Driver Name: oem56.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: NETwNb64 Lower Filters: Upper Filters: vwifibus Problem: 0xA Problem Status: 0xC0000001

       

      and

      Device PCI\VEN_8086&DEV_08B2&SUBSYS_42708086&REV_63\0C8BFDFFFF07EB6700 had a problem starting. Driver Name: netwbw02.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: NETwNb64 Lower Filters: Upper Filters: vwifibus Problem: 0xA Problem Status: 0xC0000001

       

      I presume the second one is for Bluetooth.

       

      I have attached the device manager screenshot as well.

       

      Where to from here?

       

      Here is what I've tried so far:

      - Install the driver through windows update (no go)

      - Install the latest driver from the Intel Website, then fully uninstall it with "Discard", run disk cleanup, install again, reboot - no go. [per the steps in this thread]

      - Uninstall the driver thru device manager (Right Click > Uninstall > Delete Drivers) then install the latest driver package from intel website - no go.

      - Ensured the BIOS of the laptop is the latest version.

      - Reinstalled Win 10 and first thing I installed was the Intel Driver - still no go. Device cannot start, code 10.

       

      I was beginning to think the card was faulty until I booted up Ubuntu 18.04 Live on my machine - the wi-fi works great out of the box so obviously this is some sort of Windows driver problem.

       

      Any insight appreciated.