5 Replies Latest reply on Aug 15, 2018 12:05 PM by Intel Corporation

    My older games have the right side of screen cut

    kompich

      Hi,

      Im having a problem on my LENOVO MIIX 320-10ICR with atom x5-Z8350, right side of the screen is missing when play any of the older games such as Diablo 2, HoMM etc, is there a fix, ive seen ppl asking similar questions but haven't seen a fix or a solution, pls help im desperate.

      Tnx

        • 1. Re: My older games have the right side of screen cut
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello kompich

          Thank you for joining this Intel Community.

          I understand that the right side of the screen is missing when playing games on your LENOVO MIIX 320-10ICR. I would like to assist you with this. 

          In order to troubleshoot this issue, I would like to get more information about your system and the games.

          Please run the Intel® System Support Utility and attach the report. 

          1.Download the Intel® System Support Utility and save the application to your system.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
          2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
          3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

          Wanner G. 

          • 2. Re: My older games have the right side of screen cut
            kompich

            games are:

            Diablo 2, Diablo 1, Heroes of Might and Magic 3, Heroes of Might and Magic 4

             

            Heres the scan:

             

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.12"

            Date:"08.14.2018"

            Time:"00:00:45.7010780"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"LENOVO"

                      BIOS Mode:"UEFI"

                      BIOS Version/Date:"LENOVO 5HCN29WW , 06/28/2017"

                      CD or DVD:"DiscSoft Virtual SCSI CdRom Device"

                      CD or DVD:"DiscSoft Virtual SCSI CdRom Device"

                      CD or DVD:"DiscSoft Virtual SCSI CdRom Device"

                      Embedded Controller Version:"1.29"

                      Platform Role:"Mobile"

                      Processor:"Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz , GenuineIntel"

                      Secure Boot State:"On"

                      SMBIOS Version:"2.8"

                      Sound Card:"Intel SST Audio Device (WDM)"

                      System Manufacturer:"LENOVO"

                      System Model:"80XF"

                      System SKU:"LENOVO_MT_80XF_BU_idea_FM_Lenovo MIIX 320-10ICR"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"1.6.35.0"

                           - "Intel(R) HD Graphics"

                                Adapter Compatibility:"Intel Corporation"

                                Adapter DAC Type:"Internal"

                                Adapter RAM:"1,00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                - "Caption":"Intel(R) HD Graphics"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"

                                CoInstallers:"igfxCoIn_v4352.dll, CoDeviceInstall"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"igdkmd64lp.sys"

                                Driver Date:"12.15.2015 01:00"

                                Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64lp.sys"

                                Driver Provider:"Intel Corporation"

                                Driver Version:"20.19.15.4352"

                                INF:"oem6.inf"

                                INF Section:"iCHVM_w10"

                                Install Date:"Not Available"

                                Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 0, device 2, function 0"

                                Manufacturer:"Intel Corporation"

                                Microsoft DirectX* Version:"11.X"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_8086&DEV_22B0&SUBSYS_38E317AA&REV_36\3&11583659&1&10"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"60 Hz"

                                Refresh Rate - Maximum:"60 Hz"

                                Refresh Rate - Minimum:"60 Hz"

                                Resolution:"1200 X 1920"

                                Scan Mode:"Noninterlaced"

                                Service Name:"igfxLP"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"Intel(R) HD Graphics"

                      - "Memory"

                           Physical Memory (Available):"1,05 GB"

                           Physical Memory (Installed):"4 GB"

                           Physical Memory (Total):"3,87 GB"

                           - "BANK 0"

                                Capacity:"4 GB"

                                Channel:"ChannelA-DIMM0"

                                Configured Clock Speed:"1600 MHz"

                                Configured Voltage:"0 millivolts"

                                Data Width:"16 bits"

                                Form Factor:"DIMM"

                                Interleave Position:"First position"

                                Manufacturer:"0000"

                                Maximum Voltage:"Not Available"

                                Memory Type:"DDR3"

                                Minimum Voltage:"Not Available"

                                Part Number:"Not Available"

                                Serial Number:"00000000"

                                Status:"Not Available"

                                Type:"Synchronous"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"5HCN29WW, LENOVO - 1"

                           Caption:"Motherboard"

                           Chipset:"Not Available"

                           Date:"06.28.2017 02:00"

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"LENOVO"

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"LNVNB161216"

                           Serial Number:"P201BR96"

                           Status:"OK"

                           Version:"SDK0J91189WIN"

                      - "Networking"

                           Intel ® Network Connections Install Options:"Not Available"

                           Intel ® Network Connections Version:"Not Available"

                           Intel ® PROSet/Wireless Software Version:"Not Available"

                           - "Bluetooth Device (Personal Area Network)"

                                Availability:"Running or Full Power"

                                Caption:"Bluetooth Device (Personal Area Network)"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"bthpan.sys"

                                Driver Date:"06.21.2006 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Index:"0004"

                                INF:"bthpan.inf"

                                INF Section:"BthPan.Install"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"08.12.2018 12:15"

                                Location:"Not Available"

                                MAC Address:"90:61:AE:84:D9:46"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"Bluetooth mrežna veza"

                                NetCfgInstanceId:"{95C4E0AE-F34D-47CE-8239-B2F6B1EED7C1}"

                                Number of VLANs:"0"

                                PNP Device ID:"BTH\MS_BTHPAN\6&18B95283&0&2"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Bluetooth Device (Personal Area Network)"

                                Service Name:"BthPan"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Microsoft LLDP Protocol Driver:

                                     Odzivnik otkrivanja topologije veznog sloja:

                                     U/I upravljački program komponente za mapiranje otkrivanja topologije veznog sloja:

                                     Verzija internetskog protokola 4 (TCP/IPv4):

                                     Verzija internetskog protokola 6 (TCP/IPv6):

                           - "Intel(R) Dual Band Wireless-AC 3165"

                                Access Point:"0a:c5:e1:10:f1:cc"

                                Authentication:"WPA2-Personal"

                                Availability:"Running or Full Power"

                                - "Caption":"Intel(R) Dual Band Wireless-AC 3165"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3165"

                                Channel:"6"

                                Cipher:"CCMP"

                                CoInstallers:"Not Available"

                                Connection Mode:"Profile"

                                Default IP Gateway:"192.168.43.1"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"01.02.1970 01:44"

                                DHCP Lease Obtained:"01.02.1970 12:44"

                                DHCP Server:"192.168.43.1"

                                Driver:"Netwtw04.sys"

                                Driver Date:"01.06.2017 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\Netwtw04.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"19.50.1.6"

                                Index:"0001"

                                INF:"netwtw04.inf"

                                INF Section:"Install_MPCIEX_GENSD_3165_AC_HMC_WINT_64_AC"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"192.168.43.166;fe80::511e:94d3:3b04:ef22"

                                IP Subnet:"255.255.255.0;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"08.12.2018 12:15"

                                Location:"PCI bus 1, device 0, function 0"

                                MAC Address:"90:61:AE:84:D9:42"

                                Manufacturer:"Intel Corporation"

                                Media Type:

                                Net Connection ID:"Wi-Fi"

                                NetCfgInstanceId:"{1DDBA9B6-8856-4A27-95C8-9BDCDEA5E333}"

                                Network Name:"AndroidAP2518"

                                Network Type:"Infrastructure"

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_8086&DEV_3165&SUBSYS_80108086&REV_81\9061AEFFFF84D94200"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Intel(R) Dual Band Wireless-AC 3165"

                                Profile:"AndroidAP2518"

                                Radio Type:"802.11n"

                                Receive Rate:"72.2 Mbps"

                                Service Name:"Netwtw04"

                                Signal Strength:"99%"

                                State:"connected"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Transmit Rate:"72.2 Mbps"

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Microsoft LLDP Protocol Driver:

                                     Odzivnik otkrivanja topologije veznog sloja:

                                     QoS Packet Scheduler:

                                     U/I upravljački program komponente za mapiranje otkrivanja topologije veznog sloja:

                                     Verzija internetskog protokola 4 (TCP/IPv4):

                                     Verzija internetskog protokola 6 (TCP/IPv6):

                                - "Settings"

                                     *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                     *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                                     *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                     *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                     *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                     *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                     ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                     ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                     CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                     FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                     IbssTxPower:Transmit Power:"5. Highest (100)"

                                     IEEE11nMode:HT Mode:"VHT Mode (2)"

                                     MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                                     RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                     RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                     ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                     uAPSDSupport:U-APSD support:"Disabled (0)"

                                     WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                      - "Operating System"

                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Internet Browser:"Mozilla Firefox,Not Available, Google Chrome,68.0, Internet Explorer,11.165"

                           Locale:"Croatia"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Pro"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"1,38 GB"

                           Physical Memory (Available):"1,10 GB"

                           Physical Memory (Installed):"4 GB"

                           Physical Memory (Total):"3,87 GB"

                           System Directory:"C:\WINDOWS\system32"

                           Version:"10.0.17134 Build 17134"

                           Virtual Memory (Available):"1,99 GB"

                           Virtual Memory (Total):"5,24 GB"

                           Windows Directory:"C:\WINDOWS"

                           - "Installed Updates"

                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [12.8.2018.]"

                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [12.8.2018.]"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB4338832:"Security Update [8/12/2018]"

                                KB4340917:"Update [8/11/2018]"

                                KB4343669:"Update [8/11/2018]"

                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [12.8.2018.]"

                      - "Processor"

                           - "Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 76 Stepping 4"

                                - "Chipset Name":"Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Atom+x5+Z8350++CPU+"

                                CPU Speed:"1,441 GHz"

                                Current Voltage:"5.6 volts"

                                Driver:"Not Available"

                                Driver Date:"04.21.2009 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Ext. Family:"Not Available"

                                Family:"Not Available"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"4 x 24 KB"

                                Level 2 Cache:"4 x 1024 KB"

                                Level 3 Cache:"0 MB"

                                Load:"35%"

                                Manufacturer:"GenuineIntel"

                                Model:"76"

                                Name:"Intel(R) Atom(TM) x5-Z8350  CPU @ 1.44GHz"

                                Number of Cores:"4"

                                Number of Cores Enabled:"4"

                                Number of Logical Processors:"4"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000406C4"

                                Revision:"19460"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"4"

                                Version:"Not Available"

                      - "Storage"

                           - "SanDisk DF4128"

                                Capablities:"Random Access, Supports Writing"

                                Caption:"SanDisk DF4128"

                                Cylinder - Total:"15205"

                                Description:"Disk drive"

                                Driver:"Not Available"

                                Driver Date:"06.21.2006 12:00"

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"0.1"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"SCSI"

                                Manufacturer:"(Standard disk drives)"

                                Model:"SanDisk DF4128"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"3"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SD\DISK&SANDISK&DF4128&0.1\5&4A40157&0&381AEE2A&0"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                SCSI Bus:"0"

                                SCSI LUN:"0"

                                SCSI Port:"0"

                                Sectors - Per Track:"63"

                                Sectors - Total:"244268325"

                                Serial Number:"381aee2a"

                                Size:"116,48 GB"

                                Size – Available:"42,33 GB"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"3877275"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Local Fixed Disk"

                                     File System:"NTFS"

                                     Name:"Windows"

                                     Serial Number:"649294D9"

                                     Size:"115,232418060303 GB"

                                     Size – Available:"42,3306999206543 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

            ...#SSU#...

            • 3. Re: My older games have the right side of screen cut
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello kompich

              Thank you for your response. 

              As you already know, playing games such as Diablo 1 and Diablo 2 in Windows* 10 can result in several issues including scaling problems. This is most likely a compatibility issue with the current operating system you are using. In this case, you can try the following workarounds and test the performance of the games. Keep in mind that these are just recommendations you can try:

              1. You can run the game in compatibility mode for another operating system. You can do this from the game/application properties > Compatibility > Compatibility mode.
              2. You may change the high DPI settings for specific games/applications in Windows* 10.

              I hope you find this information helpful. 

              Wanner G. 

              • 4. Re: My older games have the right side of screen cut
                kompich

                Yes, i tried almost anything thinkable, and ive been around for sometime, since Dos. tried compatibility modes for all older win versions. DPI settings as well. along with color and other settings. It doesnt make sense, game works just fine, minus the 1/4th of the right side of the screen being black, so game basically works, but i cant actually play it since i need the right side of the screen too lol, doesnt seem like its a compatibility issue with windows. i managed to make heroes 4 work in windowed mode, but game works extremely slow in that mode, which again is real weird since specs of the tablet are ridiculously higher then older PC of the age. Problem lays somewhere in full screen mode and windows or whatever moving the imaginary full screen window to the right or smtng like that. I was hoping there was a solution or a fix of some sorts for this. Ah well.

                • 5. Re: My older games have the right side of screen cut
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello kompich,

                   

                  Thank you for your response.

                   

                  Some of these games were designed to run at a resolution of 800x600. In this case, you can also try switching your screen resolution to this one on the Control Panel for Intel® Graphics and select any Scale Full Screen option available.

                   

                  Wanner G.