10 Replies Latest reply on Sep 18, 2018 3:44 PM by Intel Corporation

    Skyrim: SE texture glitches for Baytrail Mobile

    SuperCy

      Dear Intel,

      I am having a problem in Skyrim Special Edition where some textures of things like hair are gray, and blue.  I know this problem has been fixed before but only in a driver update for newer generation intel hd graphics. That is a problem for me because I have a Celeron N2840 with 3rd Generation Intel HD Graphics Mobile (baytrail). I have tried updating to the new drivers (.4885) but the problem persists. So I ask if you can please release the fix for my version of intel hd graphics because I really want to be able to play Skyrim on my laptop.

       

      Hoping for the best,

      E.A

        • 1. Re: Skyrim: SE texture glitches for Baytrail Mobile
          SuperCy

          Sorry I forgot to put it in the format I was supposed to.

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          The some of the textures in Skyrim Special Edition are gray like for example peoples' hair.

          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

          Always (100%):X

          Often (51-99%):

          Sporadic (20-50%):

          Very Sporadic (<20%):

          Hardware (HW)

          Brand and Model of the system.

          Toshiba Satellite C55-B5277 (8 gb of ram and Celeron n2840)

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

          No

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          LFP

          How much memory [RAM] in the system (see note2 below).

          8Gb DDR3 1600Mhz (only running at 1333Mhz because there is no xmp option in the locked bios)

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

           

          Hardware Stepping (see note1 below).

           

          Software (SW)

          Operating System version (see note2 below).

          Windows 10 Home (10.0.17134)

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          7.2.1011? (Is it GOP?)

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

          10.18.10.4242 toshiba customized (I also tried the generic driver version 10.18.10.4885)

          SW or Apps version used to replicate the issue.

          Steam and Skyrim Special Edition

          Configurations

          Single display, clone, or extended (see note2 below).

          Single display

          Display resolution & refresh rate setting of each display (see note2 below).

          1366 x 768 60hz

          AC or DC mode, i.e. is power cable plugged in or not?

          AC mode

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

           

          1. Launch Skyrim Special Edition

          2. Start a new game

          3. look at the hair of the npc's

          1 of 1 people found this helpful
          • 2. Re: Skyrim: SE texture glitches for Baytrail Mobile
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello SuperCy

            Thank you for joining the Intel® community.

            Have you tried a clean installation of the Intel® graphics driver? See the steps below.

            Please provide me with a video of the error that you are having.

            Clean installation steps:

            First, you will have to download theIntel® HD Graphics for Intel Atom® Processor Z3700 Series driver version on the following https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.zip, once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:

            1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
            2. Expand the Display Adapters section.
            3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
            4. Right-click the Intel Graphics Driver and select Uninstall.
            5. Select the checkbox Delete the driver software for this device.
            6. Reboot the computer after the uninstall process has finished.


            Repeat this steps until you get to the Microsoft basic display adapter.

            Once the reboot is completed, please follow these steps in order to update the graphics driver:

            1. Use the .zip file downloaded previously.
            2. Unzip the file to a designated location or folder.
            3. Right-click on the  Windows Start icon and open Device Manager.
            4. Click “Yes” when prompted for permission from User Account Control.
            5. Expand the Display adapters section.
            6. Right-click the Intel® graphics entry and select Update Driver Software.
            7. Click “Browse my computer for driver software”.
            8. Click “Let me pick from a list of device drivers on my computer”.
            9. Click “Have Disk”.
            10. Click “Browse”.
            11. Access the designated location or folder, and access a folder called “Graphics”.
            12. Select the file called “igdlh64” or “igdlh”.
            13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
            14. Reboot your computer.
            15. And let me know if you have any issues during the installation.

            Hope this helps.

            Regards,
            Leonardo C.

            • 3. Re: Skyrim: SE texture glitches for Baytrail Mobile
              SuperCy

              I don’t have intel hd 630 I have intel hd graphics for intel atom ze700 which is the 3rd gen baytrail driver.

              • 4. Re: Skyrim: SE texture glitches for Baytrail Mobile
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello SuperCy

                Thank you for the information.

                My apologies, if possible try a clean installation of the Intel® HD Graphics for Intel Atom® Processor Z3700 Series (https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552) following the steps provided previously.

                Direct download link for the zip file:
                https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.zip

                Hope this help.

                Best Regards,
                Leonardo C.
                 

                • 5. Re: Skyrim: SE texture glitches for Baytrail Mobile
                  SuperCy

                  I tried that but it didn’t work. I don’t think using the exe will make a difference but tomorrow I will try the zip.

                  • 6. Re: Skyrim: SE texture glitches for Baytrail Mobile
                    SuperCy

                    So I have tried the zip and it still did not work. Any other ideas?

                    • 7. Re: Skyrim: SE texture glitches for Baytrail Mobile
                      SuperCy

                      My question now is will Intel ever give the fallout 4 and Skyrim se corruption patch to 3rd gen intel hd graphics.

                      • 8. Re: Skyrim: SE texture glitches for Baytrail Mobile
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello SuperCy

                        Thank you for the information.

                        I am investigating the case, please share with us a sample (video) of the behavior that is present on your system?

                        Best Regards,
                        Leonardo C.
                         

                        • 9. Re: Skyrim: SE texture glitches for Baytrail Mobile
                          SuperCy

                          Thank you for replying,

                          I wasn't able to take a video tonight but I took a few photos that can show you what the problem is.

                          • 10. Re: Skyrim: SE texture glitches for Baytrail Mobile
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello SuperCy

                            Thank you for the information and for sharing/reporting these Textures glitching with Skyrim on Baytrail (15.33). allow me to share with you that since this is very old platform it is extremely unlikely that we'll take this bug, please bear in mind that we cannot promise any particular outcome, you could also consider the new 7th Generation platforms for the optimum performance with the latest games.

                            Best Regards,
                            Leonardo C.