4 Replies Latest reply on Aug 16, 2018 4:30 PM by Intel Corporation

    Unable to inject driver into windows recovery

    Hossam.Ali

      Hello

       

      I purchased Intel Optane 32 GB yesterday and it was really hard to install it. I had to flash the latest bios first then change from MBR to GPT then from Legacy to UEFI . after that I got this message while installing the Optane "Unable to inject driver into windows recovery" please see the attachment files.

        • 1. Re: Unable to inject driver into windows recovery
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Hossam.Ali.
           
          Thank you for contacting Intel Technical Support.
           
          As we understand you followed a guide similar to the Converting Windows® Installation from Legacy to UEFI without Data Loss and were able to convert your HDD partitions table from MBR to GPT and after the process was completed you tried to set up the Optane software on your PC receiving the Unable to inject the drivers into Windows Recovery partition alert.
           
          This alert is expected since your system does not have the 450MB recovery partition that is created during a fresh Windows installation on a GPT disk (UEFI boot mode enabled); in the other hand since you installed Windows on an MBR disk it only needed a System Reserved partition and C: drive.
           
          Up to this point, you have two options:
           
          Intel® recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at
           
          http://www.intel.com/content/www/us/en/support/server-products/000007914.html
           

          • Do a verified backup from your information and to perform a fresh Windows installation on a GPT disk (UEFI boot mode enabled).
           
          • As stated on the alert you shared with us you can continue the installation process but this may prevent the Windows Recovery environment from detecting that your Intel® Optane™ memory enabled computer in the event of a critical system failure.
           
          We hope you find this information useful.
           
          Do not hesitate to contact us back in case that you need further assistance.
           
          Best regards,
           
          Josh B.
          Intel Customer Support
          1 of 1 people found this helpful
          • 2. Re: Unable to inject driver into windows recovery
            Hossam.Ali

            I formatted my hard drive and I installed the windows then updated the windows and all the hardware drivers

            The inatalling part went fine but when I try to enable it all my system freeze and I got the blue screen saying CRITICAL_PROCESS_DIED

            • 3. Re: Unable to inject driver into windows recovery
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Hossam.Ali.

              Thank you for your reply.

              I noticed that you contacted our technical support department directly and you were provided you with some recommendations regarding on how to solve the issue you were experiencing and we were wondering if you needed further assistance.

              If you do, please, provide us with a picture or a screenshot of the blue screen on your system to try to identify if it is related to the hardware or to the software configuration.

              We will be looking forward to your reply in case that you need further assistance.

              Best regards,

              Josh B.

              Intel Customer Support

              • 4. Re: Unable to inject driver into windows recovery
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Hossam.Ali.

                Thank you for having contacted Intel Technical Support.   
                 
                We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
                 
                Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
                 
                We will be looking forward to your reply.

                Best regards,

                Josh B.
                Intel Customer Support.