2 Replies Latest reply on Aug 16, 2018 4:26 PM by Intel Corporation

    Intel Optane memory is not compatible with the system installed on the PCI Express disk

    Unnamed8687

      I have a problem with the intel Optane memory that I bought recently. The specifications of my pc are the following:

       

      _ROG MAXIMUS IX HERO Intel Z270, dual M.2. BIOS Version 1301 the latest version, Mode BIOS: UEFI

      _CPU Intel I7 7700K

      _DOMINATOR® PLATINUM 32GB (2 x 16GB) DDR4 DRAM 3000MHz C15

      Disk manager.jpg

      When I try to install the Optane driver I get the following error:

      Optane driver.jpg

      I do not know what to do to accelerate my secondary disk, If you could help me solve this problem, I would greatly appreciate it. Sorry for the grammar since I had to use the google translator.

       

       

       

       

        • 1. Re: La memoria Intel Optane no es compatible con el sistema instalado en el disco de PCI Express
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Unnamed8687.
           
          Thank you for contacting Intel Technical Support.
           
          As a friendly reminder, our service is provided in English.
           
          As we understand, you are requesting support for your Intel® Optane™ Memory to accelerate a Secondary/data drive. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, we would appreciate if you could, please, reply to this post with the following, important, basic information:
           

          • System Integration (describe how your system is integrated; please, include the manufacturer and model of all the components and the operating system)
           
          • Troubleshooting did by you.
           
          • Steps to reproduce your issue (BIOS settings, specific OS configuration)
           
          Please review the Software and Platform Support for Intel® Optane™ Memory in order to check if your system fulfills the basic requirements to be able to accelerate a secondary/data drive.
           
          We will be looking forward to your reply.
           
          Best regards,
           
          Josh B.
          Intel Customer Support.
          • 2. Re: La memoria Intel Optane no es compatible con el sistema instalado en el disco de PCI Express
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Unnamed8687.

            Thank you for having contacted Intel Technical Support.   
             
            We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
             
            Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
             
            We will be looking forward to your reply.

            Best regards,

            Josh B.
            Intel Customer Support.