2 Replies Latest reply on Aug 12, 2018 7:42 PM by shirasz85

    Intel hd graphics 620 code 43

    shirasz85

      Hey,

      i bought my dell inspiron 15 3567 laptop just around a month ago.

      It was working well, but i think after the last windows 10 update

      my graphics card shows a code 43 error, plus it says my driver is updated

      i dont have the sleep option in the start bar and i cant adjust the brightness

       

      pls help!

       

      I've attached the ssu

        • 1. Re: Intel hd graphics 620 code 43
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello shirasz85
           
          Thank you for joining the community.
           
          I see that you are having an error on the device manager, allow me to help you with the inquiries. 
           
          I would recommend completing a clean installation of the graphics driver.
           
          First, you will have download the graphics driver provided by DELL™ on the following link https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3576-laptop/drivers (search for Intel® HD graphics driver), once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install the driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
           

          1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
          2. Expand the Display Adapters section.
          3.  Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
          4.  Right-click the Intel Graphics Driver and select Uninstall.
          5.  Select the checkbox Delete the driver software for this device.
          6.  Reboot the computer after the uninstall process has finished.
           
          Once the reboot is completed, please install the driver provided by Dell.
           
          Hope this help.
           
          Regards,
          Leonardo C.
          • 2. Re: Intel hd graphics 620 code 43
            shirasz85

            Thanks it worked!