7 Replies Latest reply on Aug 13, 2018 6:17 PM by Intel Corporation

    Cherry Trail driver keeps crashing/black screen

    zhable

      I have a Microsoft Surface 3 128GB/4GB RAM with an Intel Atom X7-Z8700.  The machine at times will stop working and show a black screen (and sometimes a screeching sound from the speakers) when on the desktop and most often while watching a video online (in chrome, I have tried other browsers with the same result).  To me this appears as if there is an issue with the Intel HD Graphics (as it looks like the driver crashes, but never recovers) and upon removing the intel driver (and using the basic Microsoft display adapter) the machine works fine, except that in sleep mode the screen's backlight stays on. 

       

      Does anyone know if this is just a software issue or more driver related?  or any other ideas to check what errors I'm getting to further diagnose it?  Microsoft support was not much help.