Thank you for contacting us; it will be more than a pleasure to assist you.
In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon.
Thank you for your response and your patience.
In this case, Recent Intel® Wireless Adapters don't support the wireless hosted network and the ad-hoc features described below on Windows® 10:
Wireless Hosted Network
To check the list of adapters that do not support this feature, please take a look to this link:
However, even if your adapter is on this list, it still supports the latest Windows 10* mobile hotspot feature.
This feature (mobile hotspot) requires Windows® 10 version 1607, aka Windows® 10 Anniversary Update and later.
Based on you report, we noticed that you are using Windows *10 Insider Preview Build 17134.
In order to isolate the issue, we strongly recommend you to update to the 1803 built, which is not an insider preview built.
Once that you have the 1803 built, the feature should work just fine.
I hope this helps.
When I ran winver, it shows that I am running Ver 1803 Build 17134.191,
I am not signed up for Windows Insider Previews.
According to this site:
I am running the latest stable build of Ver 1803.
Any other suggestions?
Thank you for your response.
During these past hours we were trying to replicate the issue that you have been experiencing.
We used a Intel® NUC Kit NUC8i7HNK with Windows* Ver 1803 Build 17134.191.
This NUC as you can check, works with the exact same Intel® Dual Band Wireless-AC 8265:
As well, we installed the Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.70.0 (Latest).
We tested the Hotspot functionality with two Apple* devices and an Android* tablet without any sort of issues as the hotspot feature worked just fine.
Our best recommendation at this point is to contact directly your OEM so they can try to replicate the issue with one of their systems (including OEM drivers as well)so they can try to isolate if your wireless card needs to be replaced.
Here is their direct link of support:
I hope this helps,
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.