1 2 3 Previous Next 39 Replies Latest reply on Oct 7, 2018 10:44 PM by fan9

    Vibration and Noise in midrange : Fan problem?

    Andmed

      I have a small problem with my Nuc. Fans(I think, one of them) in midrange (only) produce vibration and extra noice.

      Not a deal breaker, but something I would prefer not to have

       

      This is how it sounds:

       

      https://www.youtube.com/edit?o=U&ar=1&video_id=RFDU24voHYs

      If I turn it (or move upside down) the noice disappears, ironically, in normal position it is very well reproducible

       

      I disassembled Nuc (up to the fan) and tighten fan's screws

      IMG_0311.jpg

       

      But it did not help

      (btw on disassemble video I found in the Internet wifi card was using two connectors, mine only one)

       

      I am not an expert but I suspect it is a defective fan  - when I shake the unit slightly, noise goes away momentarily - something I would expect from the defective fan. This is the worst case really - I do not have repair store nearby or time to spend on this minor (but unpleasant) defect.

      https://www.youtube.com/edit?ar=1&o=U&video_id=GgAzyO6QjtA

       

      Any suggestion are welcome, while the unit is torn apart, I would love to try them, if not I will have to put this unit to work and live with that

        • 1. Re: Vibration and Noise in midrange : Fan problem?
          Andmed

          Found some more stories, with vibration problems, on the forum,

          • 2. Re: Vibration and Noise in midrange : Fan problem?
            Andmed

            OK. This is what I have done:

             

            So I thought if it is vibration of the fan, it might be bad contact with the case, and so I applied some sticky tape at the top and bottom of the fan:

            IMG_0317.jpgIMG_0318.jpg

             

            (White one is double sided, so it should have helped, if it was vibration because of the bad contact of the fan)

             

            I did not helped. When I was doing that I was almost sure it would help. Now I sure It must be the fan. I can spot noise quite well, there is nothing more that can vibrate.

            Frankly, I do not remember, when was the last time I had issues with hardware, not with a 1000USD unit anyway.

            Given that it is a cheap piece and seems to be common problem, IMHO Intel should have done something about it by now, globally

            • 3. Re: Vibration and Noise in midrange : Fan problem?
              Andmed

              Here is one more video

              It is plain bad

              • 5. Re: Vibration and Noise in midrange : Fan problem?
                Andmed

                Correction- there is two cables to wifi, of course. I did not notice the second one behind the tape

                I wrote to Intel support about this, seems to be warranty issue

                 

                p.s. writing to myself

                • 6. Re: Vibration and Noise in midrange : Fan problem?
                  N.Scott.Pearson

                  This definitely sounds like the bearings have gone in the blower. You have two choices: (1) Send the NUC back to Intel and get a replacement from them, or (2) Purchase a replacement blower yourself. I personally would go for the latter option; I would stay running and just swap in the replacement when it arrives. The alternative is waiting, without a running system, for the replacement unit to come from intel. This is a standard delta part and I see multiple hits for places to purchase a replacement.

                   

                  Hope this helps,

                  ...S

                  1 of 1 people found this helpful
                  • 7. Re: Vibration and Noise in midrange : Fan problem?
                    Alan_J_T

                    Could be some bad news for you I had a USB C Driver Error I contacted Intel about emails went back and forwards problem sorted but they did Inform me that removing the Mother board from the case will Void any and all Warranties So a return for Warranty may be off the table now but We do now know what fan is in the NUC.

                     

                     

                    And it a Off the Shelf $11 fan used in HP lap tops well done Intel in cheeping out on a very important part of the NUC the Cooling fans

                     

                    Have fun trying to find one Will link it for you

                     

                    https://www.amazon.ca/HP-Beats-Blaster-110x100x15-765761-001/dp/B01HDZL44K

                    • 8. Re: Vibration and Noise in midrange : Fan problem?
                      Andmed

                      Hello Scott thank you for confirming, Alan thanks for the link, most helpful.

                       

                      I could not find the one used in the unit Delta BUB 1112HB in local stores. 

                       

                      As as to the warranty what would Intel expect people in remote locations do if not to try to fix the problem themselves first? If Intel failed at quality, I would expect they excell at warranty, but shall see.

                       

                      Best for me would be if they send the right spare fan, so I could replace it

                      • 9. Re: Vibration and Noise in midrange : Fan problem?
                        Andmed

                        This is a Kit after all

                        • 10. Re: Vibration and Noise in midrange : Fan problem?
                          lw1948

                          1. This is very strange and unacceptable statement: "... removing the Mother board from the case will Void any and all Warranties So a return for Warranty may be off the table now...".

                          The Intel instruction to replace/disconnect CMOS battery calls to remove the motherboard: CMOS Battery on the Intel® NUC . This how it can be done (if I'm not wrong) in all NUCs except tha last NUC8i7HVK, where the battery is located on the accessible board side.

                          2. See also Intel answer (post #2), in the following post:  Removing NUC from kit case

                          3. This thread too: How to replace CMOS battery on Skull canyon NUC6i7KYK?

                           

                          Leon

                           

                          1 of 1 people found this helpful
                          • 11. Re: Vibration and Noise in midrange : Fan problem?
                            Alan_J_T

                            Ah well I was informed very differently for the Hades Canyon and I did not reference any other NUC unit they have nothing to do with the Hades Canyon at all but the name NUC. See Email extract.

                             

                            I was well informed  what removing the Mother Board will do to your warranty 

                             

                             

                            David Bennett <david@simplynuc.com>

                            Tue, Jun 26, 2:10 AM

                             

                            to charles, John, Jonny, me

                             

                             

                            Hi There,

                             

                            Unfortunately this means that a FET went out or a cold solder joint has happened.

                             

                            Jonny,

                             

                            This is a problem that requires the board to go back to the manufacturer. A replacement motherboard will be needed.

                            While the component can be changed out. It voids the Intel Warranty, thus its better to send it back.

                             

                            We already know its the 5v lane that has issues since the direct component has been identified.

                            When sending back to Intel, don't forget to attach a note to let them know the specific problem. They have noted that the FA team really appreciates that.

                            • 12. Re: Vibration and Noise in midrange : Fan problem?
                              Alan_J_T

                              I well know the frustration of Rural living and getting stuff fixed And while the fan is easily fixed Intel Prefer you send the item back for Testing Repair I got Mine form Simply NUC and had several chats with them about a problem I was having and Removing the Mother Board will Void your warranty with this NUC Unit and until Intel state other wise I will advise that no one remove the Mother Board from the case for the Hades Canyon Other NUC units are built differently and there Mother boards as way easier to remove.

                               

                              Email From Simply NUC telling me that removing the Mother board will void my Warrantee

                               

                               

                              David Bennett <david@simplynuc.com>

                              Tue, Jun 26, 2:10 AM

                               

                              to charles, John, Jonny, me

                               

                               

                              Hi There,

                               

                              Unfortunately this means that a FET went out or a cold solder joint has happened.

                               

                              Jonny,

                               

                              This is a problem that requires the board to go back to the manufacturer. A replacement motherboard will be needed.

                              While the component can be changed out. It voids the Intel Warranty, thus its better to send it back.

                               

                              We already know its the 5v lane that has issues since the direct component has been identified.

                              When sending back to Intel, don't forget to attach a note to let them know the specific problem. They have noted that the FA team really appreciates that.

                              • 13. Re: Vibration and Noise in midrange : Fan problem?
                                N.Scott.Pearson

                                This letter doesn't say that removing the board will void the warranty; it says that replacing the FET will void the warranty!

                                 

                                Ah, the vagaries of the English language...

                                ...S

                                • 14. Re: Vibration and Noise in midrange : Fan problem?
                                  lw1948

                                  This letter is from Simlynuc. This is not from Intel. I haven't found any statement from Intel, not in this forum and not in warranty terms saying that removing board will void warranty.

                                   

                                  Leon

                                  1 of 1 people found this helpful
                                  1 2 3 Previous Next