Answers (N/A if not applicable)
Provide a detailed description of the issue
When I open some programs they are showing a white window without showing any content in it.
For example, when I open Blizzard.exe, the main window is shown in white, and no button or text is displayed (Fig.1) . However, there DOES exist the buttons, links that can be clicked, and also the setting window and friend list window can be opened (Fig. 2 and 3). This problem ALWAYS happen in Blizzard.exe.
Same condition happens in the settting window of Intel® Driver & Support Assistant (Fig.4). The link in the window can be clicked, too.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): Always
Very Sporadic (<20%):
Brand and Model of the system.
System Manufacturer: Dell Inc.
System Model: OptiPlex 3020
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
(An iPad is used as a second monitor and Duet Display is used, but it's closed when the problem occurs. Official link Duet Display - Ex-Apple Engineers Turn Your iPad Into An Extra Display )
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Professional 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Intel(R) HD Graphics 4600
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1600*900, 60p Hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Notes: 1. The DispDiag step cannot be implemented. The system crashed if the command is executed;
2. Some of the characters in the attached files is Chinese (since I use Chinese version of system). Hope it may not make too much difficulties to you.
Fig1. the main window of Blizzard.exe
Fig2. The Setting window of Blizzard.exe can be displayed correctly
Fig3. The friend list window is shown correctly.
Fig4. The setting window of Intel® Driver & Support Assistant.