6 Replies Latest reply on Aug 16, 2018 4:22 PM by Intel Corporation

    intel optane error 0xA0070004

    tylerartz

      Description

      error code 0xA0070004 i have installed everything in order this is my 15th install of windows and no luck

       

       

      Motherboard model asus maximus ix hero

      processor i7 7700k

      graphics card evga gtx 1060 6gb sc

      system main drive - SanDisk 240GB SSD Plus SATA III 2.5" Internal SSD

      intel optane 32gb model

      drive trying to accelerate with optane - Seagate 2TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive

       

       

      i have followed all instructions via intels installation guide all drives are gpt style

        • 1. Re: intel optane error 0xA0070004
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Tylerartz.
           
          Thank you for contacting Intel technical support,
           
          As we understand you are trying to use your Intel® Optane™ Memory Series 32GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint on your Asus ROG MAXIMUS IX HERO motherboard to accelerate a secondary/data drive Seagate 2TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive and you are receiving the error 0xA0070004.
           
          In order to discard any problem during the setup process we need you to follow and review the instructions available in the following article:
           
          https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html
                                     

          7th Generation Intel® Core™ i7 ProcessorsIntel® Core™ i7-7700 Processor
             Intel® Core™ i7-7700K Processor
             Intel® Core™ i7-7700T Processor
          Intel® Z270 Chipset
             Intel® Q270 Chipset
             Intel® H270 Chipset
             Intel® Q250 Chipset
             Intel® B250 Chipset
          15.5 or later                                          
          NoteFor secondary/data drive acceleration support, 16.0.2 or later is required. A System BIOS update is also required, contact your motherboard vendor.
            
           
          Please make sure you have the proper driver version installed on your system for acceleration and the latest version of the system BIOS compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor to get it).
           
          The latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver can be found here:

          https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
           
          In case that you are already running the latest version of the Intel® RST User Interface and the latest version of the System BIOS compatible with secondary/data drive acceleration provided by your motherboard manufacturer. We will need you to provide us with the following:
           

          • Screenshots of the error 0xA0070004, and further information of your system configuration (including operating system configurations and BIOS settings) in order to try to reproduce your issue.
           
          We will be looking forward to your reply.
           
          Best regards,
           
          Josh B.
          Intel Customer Support.
          • 2. Re: intel optane error 0xA0070004
            tylerartz

            I have followed every step also I have updated my bios and am using the correct version of rst I will attach pictures

            • 3. Re: intel optane error 0xA0070004
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Tylerartz.
               
              Thank you for your reply and the screenshots provided.
               
              Please take into consideration that the latest BIOS update available on the Asus website for your motherboard is the Version 1301 and it was released on 2018/04/20, the latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver that supports secondary/data drive acceleration was released on 07/19/2018, please verify that the latest version of the system BIOS is compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor).

               
              We are going to try to reproduce your issue in our lab as soon as we have an update we will be replying to this post.
               
              Thank you for your patience and understanding.
               
              Best regards,
               
              Josh B.
              Intel Customer Support.
               

              • 4. Re: intel optane error 0xA0070004
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Tylerartz.
                 
                Thank you for your reply and the screenshots provided.
                 
                Please take into consideration that the latest BIOS update available on the Asus website for your motherboard is the Version 1301 and it was released on 2018/04/20, the latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver that supports secondary/data drive acceleration was released on 07/19/2018, please verify that the latest version of the system BIOS is compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor).

                 
                We are going to try to reproduce your issue in our lab as soon as we have an update we will be replying to this post.
                 
                Thank you for your patience and understanding.
                 
                Best regards,
                 
                Josh B.
                Intel Customer Support.

                • 5. Re: intel optane error 0xA0070004
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Tylerartz.
                   
                  Thank you for your patience.
                   
                  The 0xA0070004 error occurs during the enabling Intel® Optane™ memory process. It occurred when we try to enable it when Intel® Optane™ memory volume is already created.
                   
                  As part of the troubleshooting, we need you to follow the “Removing Partitions with Microsoft DiskPart” guide using the “Clean all” command in order to remove the partitions and the volume information from your Intel® Optane™ memory.
                   
                  Intel® recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at
                  http://www.intel.com/content/www/us/en/support/server-products/000007914.html.
                   
                  After this process is completed run the software one more time.
                                     

                  NoteFor secondary/data drive acceleration support, the driver 16.0.2 or later is required. A System BIOS update is also required, contact your motherboard vendor.
                   
                  We need to make sure that the latest BIOS have the RST version to support acceleration on secondary drives, please contact your motherboard vendor for this information.
                   
                  Please let us know the results of this troubleshooting.
                   
                  We will be looking forward to your reply.

                  Best regards,

                  Josh B.
                  Intel Customer Support.

                   

                  • 6. Re: intel optane error 0xA0070004
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello tylerartz.

                    Thank you for having contacted Intel Technical Support.   
                     
                    We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
                     
                    Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
                     
                    We will be looking forward to your reply.

                    Best regards,

                    Josh B.
                    Intel Customer Support.