4 Replies Latest reply on Aug 7, 2018 4:07 PM by Intel Corporation

    Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel

    darkila

      Estou recebendo este erro quando tento exportar meu video no Movavi. Alguém pode ajudar? Obrigada

      81fa1c66-68e5-469b-8a5a-83eb19d8cfa0?upload=true

        • 1. Re: Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello darkila

          Thank you for joining this Intel Community.

          I understand that you are getting an error message while trying to export  a video to Movavi. I would like to assist you. 

          First, I would like to gather basic system information to provide accurate troubleshooting steps to help you resolve this issue. 

          Please scan your system using the Intel® System Support Utility and attach the report generated. 

          1.Download the Intel® System Support Utility and save the application to your system.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
          2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
          3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

          Wanner G. 

          • 2. Re: Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel
            darkila

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.12"

            Date:"07/27/2018"

            Time:"00:00:53.1014600"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."

                      BIOS Mode:"Legacy"

                      BIOS Version/Date:"American Megatrends Inc. P06RDM.067.170225.ZW , 02/25/2017"

                      CD or DVD:"Not Available"

                      Embedded Controller Version:"255.255"

                      Platform Role:"Mobile"

                      Processor:"Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz , GenuineIntel"

                      Secure Boot State:"Not Available"

                      SMBIOS Version:"3.0"

                      Sound Card:"Áudio Intel(R) para telas"

                      Sound Card:"Realtek High Definition Audio"

                      System Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."

                      System Model:"500R5L/501R5L/500R5P"

                      System SKU:"ATIV A5A5-A5A5-A5A5-A5A5-A5A5-PRDM"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"1.7.38.0"

                           - "Intel(R) HD Graphics 520"

                                Adapter Compatibility:"Intel Corporation"

                                Adapter DAC Type:"Internal"

                                Adapter RAM:"1,00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                - "Caption":"Intel(R) HD Graphics 520"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

                                CoInstallers:"oem1.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"igdkmd64.sys"

                                Driver Date:"06/15/2017 09:00"

                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igdkmd64.sys"

                                Driver Provider:"Intel Corporation"

                                Driver Version:"22.20.16.4708"

                                INF:"oem1.inf"

                                INF Section:"iSKLD_w10_DS"

                                Install Date:"Not Available"

                                Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd12umd64.dll"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 0, device 2, function 0"

                                Manufacturer:"Intel Corporation"

                                Microsoft DirectX* Version:"11.X"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_C776144D&REV_07\3&11583659&0&10"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"60 Hz"

                                Refresh Rate - Maximum:"60 Hz"

                                Refresh Rate - Minimum:"60 Hz"

                                Resolution:"1920 X 1080"

                                Scan Mode:"Noninterlaced"

                                Service Name:"igfx"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"Intel(R) HD Graphics Family"

                           - "NVIDIA GeForce 940MX"

                                Adapter Compatibility:"NVIDIA"

                                Adapter DAC Type:"Integrated RAMDAC"

                                Adapter RAM:"2,00 GB"

                                Availability:"Offline"

                                Bits Per Pixel:"Not Available"

                                Caption:"NVIDIA GeForce 940MX"

                                CoInstallers:"oem0.inf,Section034,Integrated RAMDAC,GeForce 940MX"

                                Color Table Entries:"Not Available"

                                Dedicated Video Memory:"Not Available"

                                Driver:"nvlddmkm.sys"

                                Driver Date:"12/17/2017 10:00"

                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvlddmkm.sys"

                                Driver Provider:"NVIDIA"

                                Driver Version:"23.21.13.8873"

                                INF:"oem0.inf"

                                INF Section:"Section034"

                                Install Date:"Not Available"

                                Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 3, device 0, function 0"

                                Manufacturer:"NVIDIA"

                                Microsoft DirectX* Version:"DirectX 12"

                                Monochrome:"No"

                                Number of Colors:"Not Available"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_10DE&DEV_134D&SUBSYS_C776144D&REV_A2\4&25689DA4&0&00E8"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"Not Available"

                                Refresh Rate - Maximum:"Not Available"

                                Refresh Rate - Minimum:"Not Available"

                                Resolution:"Not Available"

                                Scan Mode:"Not Available"

                                Service Name:"nvlddmkm"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"GeForce 940MX"

                      - "Memory"

                           Physical Memory (Available):"3,12 GB"

                           Physical Memory (Installed):"8 GB"

                           Physical Memory (Total):"7,92 GB"

                           - "BANK 0"

                                Capacity:"4 GB"

                                Channel:"ChannelA-DIMM0"

                                Configured Clock Speed:"1867 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"SODIMM"

                                Interleave Position:"First position"

                                Manufacturer:"Samsung"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"K4E6E304EB-EGCF"

                                Serial Number:"85000000"

                                Status:"Not Available"

                                Type:"Synchronous"

                           - "BANK 2"

                                Capacity:"4 GB"

                                Channel:"ChannelB-DIMM0"

                                Configured Clock Speed:"1867 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"SODIMM"

                                Interleave Position:"Second position"

                                Manufacturer:"Samsung"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"K4E6E304EB-EGCF"

                                Serial Number:"85000000"

                                Status:"Not Available"

                                Type:"Synchronous"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"AMIBIOS Version P06RDM.067.170225.ZW"

                           Caption:"Placa-mãe"

                           - "Chipset":"Intel(R) 100 Series"

                                Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series"

                           Date:"02/24/2017 09:00"

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"NP500R5L-YD2BR"

                           Serial Number:"123490EN400015"

                           Status:"OK"

                           Version:"SGL8782A06-C01-G001-S0001+10.0.10586"

                      - "Networking"

                           Intel ® Network Connections Install Options:"Not Available"

                           Intel ® Network Connections Version:"Not Available"

                           Intel ® PROSet/Wireless Software Version:"Not Available"

                           - "Bluetooth Device (Personal Area Network)"

                                Availability:"Running or Full Power"

                                Caption:"Bluetooth Device (Personal Area Network)"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"bthpan.sys"

                                Driver Date:"06/21/2006 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Index:"0006"

                                INF:"bthpan.inf"

                                INF Section:"BthPan.Install"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"07/26/2018 03:34"

                                Location:"Not Available"

                                MAC Address:"A0:C5:89:2A:13:6C"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"Bluetooth Network Connection"

                                NetCfgInstanceId:"{08BDB25C-37F2-4C3A-AC54-AE6420628ECB}"

                                Number of VLANs:"0"

                                PNP Device ID:"BTH\MS_BTHPAN\6&2D4E614C&0&2"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Bluetooth Device (Personal Area Network)"

                                Service Name:"BthPan"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Internet Protocol Version 4 (TCP/IPv4):

                                     Internet Protocol Version 6 (TCP/IPv6):

                                     Link-Layer Topology Discovery Mapper I/O Driver:

                                     Link-Layer Topology Discovery Responder:

                                     Microsoft LLDP Protocol Driver:

                           - "Intel(R) Dual Band Wireless-AC 8260"

                                Access Point:"30:b5:c2:23:c9:e6"

                                Authentication:

                                Availability:"Running or Full Power"

                                - "Caption":"Intel(R) Dual Band Wireless-AC 8260"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8260"

                                Channel:

                                Cipher:

                                CoInstallers:"Netwuw04.dll,ClassCoInstallerEntryPointWU"

                                Connection Mode:

                                Default IP Gateway:"192.168.0.1"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"01/01/1970 10:05"

                                DHCP Lease Obtained:"01/01/1970 08:05"

                                DHCP Server:"192.168.0.1"

                                Driver:"Netwtw06.sys"

                                Driver Date:"01/10/2018 12:00"

                                Driver Path:"C:\WINDOWS\system32\DRIVERS\Netwtw06.sys"

                                Driver Provider:"Intel"

                                Driver Version:"20.30.1.2"

                                Index:"0002"

                                INF:"oem3.inf"

                                INF Section:"Install_MPCIEX_GENSDNBT1_8260_AC_2x2_HMC_WINT_64_AC"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"192.168.0.102;fe80::4496:e3df:5a33:d9a4"

                                IP Subnet:"255.255.255.0;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"07/26/2018 03:34"

                                Location:"PCI bus 1, device 0, function 0"

                                MAC Address:"A0:C5:89:2A:13:68"

                                Manufacturer:"Intel Corporation"

                                Media Type:

                                Net Connection ID:"Wi-Fi"

                                NetCfgInstanceId:"{E60A95E0-DB93-4DB0-A503-83102C9FF0E8}"

                                Network Name:"Luiz-307"

                                Network Type:

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_8086&DEV_24F3&SUBSYS_90108086&REV_3A\4&21CC753D&0&00E0"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Intel(R) Dual Band Wireless-AC 8260"

                                Profile:

                                Radio Type:

                                Receive Rate:

                                Service Name:"Netwtw06"

                                Signal Strength:

                                State:

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Transmit Rate:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Internet Protocol Version 4 (TCP/IPv4):

                                     Internet Protocol Version 6 (TCP/IPv6):

                                     Link-Layer Topology Discovery Mapper I/O Driver:

                                     Link-Layer Topology Discovery Responder:

                                     Microsoft LLDP Protocol Driver:

                                     QoS Packet Scheduler:

                                - "Settings"

                                     *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                     *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                                     *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                     *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                     *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                     *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                     ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"

                                     ChannelWidth52:Channel Width for 5GHz:"Auto (1)"

                                     CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                     FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                     IbssTxPower:Transmit Power:"5. Highest (100)"

                                     IEEE11nMode:802.11n/ac Wireless Mode:"802.11ac (2)"

                                     MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                                     RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                     RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                     ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                     uAPSDSupport:U-APSD support:"Disabled (0)"

                                     WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"

                           - "Realtek PCIe GBE Family Controller"

                                Availability:"Running or Full Power"

                                Caption:"Realtek PCIe GBE Family Controller"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"rt640x64.sys"

                                Driver Date:"04/06/2015 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"9.1.406.2015"

                                Index:"0001"

                                INF:"rt640x64.inf"

                                INF Section:"RTL8168.ndi.NT"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"07/26/2018 03:34"

                                Location:"PCI bus 2, device 0, function 0"

                                MAC Address:"98:83:89:6C:E9:97"

                                Manufacturer:"Realtek"

                                Media Type:

                                Net Connection ID:"Ethernet"

                                NetCfgInstanceId:"{CD9AAF49-90C4-453A-8A69-CF2990730492}"

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_C776144D&REV_15\4&9CA3BF3&0&00E3"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Realtek PCIe GBE Family Controller"

                                Service Name:"rt640x64"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Internet Protocol Version 4 (TCP/IPv4):

                                     Internet Protocol Version 6 (TCP/IPv6):

                                     Link-Layer Topology Discovery Mapper I/O Driver:

                                     Link-Layer Topology Discovery Responder:

                                     Microsoft LLDP Protocol Driver:

                                     QoS Packet Scheduler:

                                - "Settings"

                                     *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                     *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                     *JumboPacket:Jumbo Frame:"Disabled (1514)"

                                     *LsoV1IPv4:Large Send Offload (IPv4):"Enabled (1)"

                                     *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                     *ReceiveBuffers:Receive Buffers:"512 (512)"

                                     *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *TransmitBuffers:Transmit Buffers:"128 (128)"

                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                     *WakeOnPattern:Wake on pattern match:"Enabled (1)"

                                     WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"

                      - "Operating System"

                           .Net Framework Version:"4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Locale:"Estados Unidos"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Pro"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"3,07 GB"

                           Physical Memory (Available):"3,15 GB"

                           Physical Memory (Installed):"8 GB"

                           Physical Memory (Total):"7,92 GB"

                           System Directory:"C:\WINDOWS\system32"

                           Version:"10.0.17134 Build 17134"

                           Virtual Memory (Available):"4,47 GB"

                           Virtual Memory (Total):"10,99 GB"

                           Windows Directory:"C:\WINDOWS"

                           - "Installed Updates"

                                KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [17/07/2018]"

                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [17/07/2018]"

                                KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [17/07/2018]"

                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [17/07/2018]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB4230204:"Update [7/17/2018]"

                                KB4287903:"Security Update [7/17/2018]"

                                KB4338832:"Security Update [7/19/2018]"

                                KB4343669:"Update [7/17/2018]"

                                KB4345421:"Update [7/17/2018]"

                                KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [17/07/2018]"

                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [17/07/2018]"

                                SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                                SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                      - "Processor"

                           - "Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 78 Stepping 3"

                                - "Chipset Name":"Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+6500U+CPU+"

                                CPU Speed:"2,492 GHz"

                                Current Voltage:"9. volts"

                                Driver:"Not Available"

                                Driver Date:"04/21/2009 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.17134.1"

                                Ext. Family:"Not Available"

                                Family:"Intel Core™ i7-2760QM"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"2 x 64 KB"

                                Level 2 Cache:"2 x 512 KB"

                                Level 3 Cache:"4 MB"

                                Load:"13%"

                                Manufacturer:"GenuineIntel"

                                Model:"78"

                                Name:"Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz"

                                Number of Cores:"2"

                                Number of Cores Enabled:"2"

                                Number of Logical Processors:"4"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000406E3"

                                Revision:"19971"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"3"

                                Version:"Not Available"

                      - "Storage"

                           - "ST1000LM035-1RK172"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"ST1000LM035-1RK172"

                                Cylinder - Total:"121601"

                                Description:"Unidade de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00"

                                Driver Version:"10.0.17134.1"

                                Error Code:"Device is working properly"

                                Firmware Revision:"SDM1"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Unidades de disco padrão)"

                                Model:"ST1000LM035-1RK172"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"3"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SCSI\DISK&VEN_&PROD_ST1000LM035-1RK1\4&2D07CAB7&0&010000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"1953520065"

                                Serial Number:"WCB0RN85"

                                Size:"931,51 GB"

                                Size – Available:"844,82 GB"

                                SMART Attributes:"Self-Test: 168 minutes, OK, Short Self-Test: 1 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"31008255"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco Fixo Local"

                                     File System:"NTFS"

                                     Name:"Not Available"

                                     Serial Number:"28F3A648"

                                     Size:"930,267639160156 GB"

                                     Size – Available:"844,825130462646 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x01  Raw Read Error Rate:28590394:"6"

                                     0x03  Spin Up Time:0:"0"

                                     0x04  Start/Stop Count:26977:"20"

                                     0x05  Reallocated Sector Count:0:"36"

                                     0x07  Seek Error Rate:21690002215:"45"

                                     0x09  Power-On Hours:2983:"0"

                                     0x0A  Spin Retry Count:0:"97"

                                     0x0C  Power Cycle Count:979:"20"

                                     0xB8  End-to-End Error Detection Count:0:"99"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBC  Reported Command Timeouts:2:"0"

                                     0xBD  High Fly Writes:0:"0"

                                     0xBE  Temperature - Current:40° C:"0"

                                     0xBE  Temperature - Highest:40° C:"0"

                                     0xBE  Temperature - Lowest:17° C:"40"

                                     0xBF  G-sense Rate/Servo Tracking:285:"0"

                                     0xC0  Unsafe Shutdown Count:35:"0"

                                     0xC1  Load/Unload Cycle Count:66695:"0"

                                     0xC2  Internal Device Temperature:40° C:"0"

                                     0xC5  Current Pending Errors Count:0:"0"

                                     0xC6  Uncorrectable Sector Count:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xF0  Head Flying Hours:2850:"0"

                                     0xF1  Total LBAs Written:15614121359:"0"

                                     0xF2  Total LBAs Read:18111154692:"0"

                                     0xFE  Free Fall Protection:0:"0"

            ...#SSU#...

            • 3. Re: Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello darkila,

              Thank you for your response. 

              I was checking the report attached and I noticed that your graphics driver is not up to date. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided. If having the latest graphics driver provided by your system manufacturer does not fix the problem when exporting videos, then you can install the latest generic graphics driver for Intel® HD Graphics 520. 

              Please find additional information below.

              Intel® HD Graphics 520.
              https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88355

              Wanner G. 

              • 4. Re: Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello darkila, 

                Were you able to install the latest graphics driver recommended?

                If you still need assistance, I will be glad to assist you.

                Wanner G.