When I start up my Dell computer I get a message from IDSA saying I have 3 updates to install. When I click on the message IDSA opens and tells me a newer version of IDSA is required and that I must upgrade to the latest version to continue (see Attachment), and I understand that I must uninstall my existing version of IDSA in order to download and install the current release. Unfortunately I am unable to do this. When I go to the list of Programs in the Windows 10 Control Panel IDSA is not a listed program. But when I look in the C:\Program Files (x86) folder I can see a folder called Intel Driver and Support Assistant that appears to contain all the all the files supporting IDSA. However for some reason it does not appear in the Programs list. When I click Start/Intel and right click on Driver & Support Assistant/Uninstall, I am taken to the Control Panel listing of Programs but as indicated above, IDSA is not on that list. So ... back to square 1.
The files in the C:\Program files (x86)\Intel Driver and Support Assistant folder include one called DSA Service.exe and out of curiosity I clicked on it. I was taken to a command line window with the following message "Windows Service Start Failure - Cannot start service from the command line or a debugger. A Windows Service must first be installed (using installutil.exe). and then started with the ServerExplorer, Windows Services Administrative tool or the NET START command". Interestingly the C:\Program Files (without the x86) folder also contains a folder called Intel Driver and Support Assistant but it has nothing in it.
I looked for solutions to this problem across the internet including this forum, but all related strings that I found terminate unresolved with no solution. The IDSA program is clearly still on my machine because I can see it and its constituent files in the Program files (x86) folder, and according to Intel I must uninstall it before I can install the new version. So if Intel or anyone else has any idea how I can make it reappear in the Programs list or otherwise uninstall it I would be extremely grateful for any advice.
Several months ago I asked for advice on the same problem on this forum and was advised to uninstall IDSA through the Win 10 Control Panel utility and download/install the new IDSA version, and I did that and it worked ... then. So at that time anyway IDSA did appear on the Programs list. But now, for some reason it now longer does so I am unable to follow this earlier advice.