7 Replies Latest reply on Aug 9, 2018 2:05 PM by Intel Corporation

    Intel HD Graphics 620 Citrix issue

    Bklinik

      Hello everyone, I am new to the community here and wanted help for a Citrix issue with an Intel HD 620 Graphics Card used with dual screen.

       

      I bought a few weeks ago a HP ProBook 650 G3 and wanted to connect it to a separate screen for use as an extended desktop.

       

      Configuration was not a problem and the whole thing works fine.

       

      BUT: When I open a Citrix session, I am unable to swip a Programm from the Laptop screen to the other one, even though the Desktop is correctly extended on both screens. I only see the mouse moving to the other screen, the windows I want to move is just like disappearing behind the desktop.

       

      I tried with two different Citrix Receiver versions (4.8 and 4.9) and also updated the driver (version 24.20.100.6025) to the newest (vers. 24.20.100.6194), without success.

       

      Does anybody already have encountered the same problem?

       

      Thank you in advance for your help.

       

      Regards,