8 Replies Latest reply on Aug 9, 2018 8:00 AM by dadalka

    Intel Driver & Support Assistant Update Failure

    dadalka

      I'm running A Sony Vaio with Windows 10 Build 1803. Intel HD Grapics 4000 Ver: 10.18.10.4885. When I run the tray app it says there's an update for Intel Driver & Support Assistant. I click on download and I get this

      Then I get this

      Then I get this

      Here's the log file

       

      [0574:0530][2018-07-19T13:44:32]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\dadal\AppData\Local\Temp\{C3685467-8FD7-4F98-86F4-403104EF90E9}\.cr\Intel Driver and Support Assistant Installer.exe

      [0574:0530][2018-07-19T13:44:32]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

      [0574:0530][2018-07-19T13:44:32]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

      [0574:0530][2018-07-19T13:44:32]i009: Command Line: '"-burn.clean.room=C:\Download\Intel Driver and Support Assistant Installer.exe" -burn.filehandle.attached=588 -burn.filehandle.self=596'

      [0574:0530][2018-07-19T13:44:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Download\Intel Driver and Support Assistant Installer.exe'

      [0574:0530][2018-07-19T13:44:32]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Download\'

      [0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433.log'

      [0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

      [0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [0574:2218][2018-07-19T13:44:33]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [0574:2218][2018-07-19T13:44:33]i000: Setting version variable 'WixBundleFileVersion' to value '3.4.1.7'

      [0574:0530][2018-07-19T13:44:33]i100: Detect begin, 4 packages

      [0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'NETFRAMEWORK45' to value '461808'

      [0574:0530][2018-07-19T13:44:33]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [0574:0530][2018-07-19T13:44:33]i103: Detected related package: {CE33BF2E-5D59-44DF-8610-59BB289396C6}, scope: PerMachine, version: 3.3.1.3, language: 0 operation: MajorUpgrade

      [0574:0530][2018-07-19T13:44:33]i101: Detected package: NetFx45Web, state: Present, cached: None

      [0574:0530][2018-07-19T13:44:33]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [0574:0530][2018-07-19T13:44:33]i101: Detected package: DCAInstaller, state: Present, cached: Complete

      [0574:0530][2018-07-19T13:44:33]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

      [0574:0530][2018-07-19T13:44:33]i199: Detect complete, result: 0x0

      [0574:2218][2018-07-19T13:44:37]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [0574:0530][2018-07-19T13:44:37]i200: Plan begin, 4 packages, action: Install

      [0574:0530][2018-07-19T13:44:37]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [0574:0530][2018-07-19T13:44:37]i052: Condition 'VersionNT64' evaluates to true.

      [0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_000_IPIPInstallerX64_rollback.log'

      [0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_000_IPIPInstallerX64.log'

      [0574:0530][2018-07-19T13:44:37]i052: Condition 'VersionNT64' evaluates to true.

      [0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_001_DriverUpdateUtilityInstaller_rollback.log'

      [0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_001_DriverUpdateUtilityInstaller.log'

      [0574:0530][2018-07-19T13:44:37]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0574:0530][2018-07-19T13:44:37]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0574:0530][2018-07-19T13:44:37]i201: Planned package: DCAInstaller, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register

      [0574:0530][2018-07-19T13:44:37]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0574:0530][2018-07-19T13:44:37]i299: Plan complete, result: 0x0

      [0574:0530][2018-07-19T13:44:37]i300: Apply begin

      [0574:0530][2018-07-19T13:44:37]i010: Launching elevated engine process.

      [0574:0530][2018-07-19T13:44:37]i011: Launched elevated engine process.

      [0574:0530][2018-07-19T13:44:37]i012: Connected to elevated engine.

      [0F24:2A54][2018-07-19T13:44:37]i358: Pausing automatic updates.

      [0F24:2A54][2018-07-19T13:44:37]i359: Paused automatic updates.

      [0F24:2A54][2018-07-19T13:44:37]i360: Creating a system restore point.

      [0F24:2A54][2018-07-19T13:44:37]i361: Created a system restore point.

      [0F24:2A54][2018-07-19T13:44:37]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, options: 0x7, disable resume: No

      [0F24:2A54][2018-07-19T13:44:37]i000: Caching bundle from: 'C:\Users\dadal\AppData\Local\Temp\{BF3F3231-FDC2-45DA-9BDD-29F0D43548CE}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}\Intel Driver and Support Assistant Installer.exe'

      [0F24:2A54][2018-07-19T13:44:37]i320: Registering bundle dependency provider: {65f026f0-ca1d-4c8d-84bb-67ced39a5087}, version: 3.4.1.7

      [0F24:2A54][2018-07-19T13:44:37]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, resume: Active, restart initiated: No, disable resume: No

      [0F24:2200][2018-07-19T13:44:37]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{7ED1F198-3D52-420C-9F32-9F1B86720990}v7.1\IntelProductImprovementProgramInstaller.msi.

      [0F24:2200][2018-07-19T13:44:38]i305: Verified acquired payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverUpdateUtilityInstaller, moving to: C:\ProgramData\Package Cache\{323CCD81-1A62-4163-955A-2E617D7211C9}v3.4.1.7\Intel Driver and Support Assistant Installer.msi.

      [0F24:2A54][2018-07-19T13:44:38]i323: Registering package dependency provider: {7ED1F198-3D52-420C-9F32-9F1B86720990}, version: 7.1, package: IPIPInstallerX64

      [0F24:2A54][2018-07-19T13:44:38]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{7ED1F198-3D52-420C-9F32-9F1B86720990}v7.1\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [0574:0530][2018-07-19T13:44:39]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [0F24:2A54][2018-07-19T13:44:39]i325: Registering dependency: {65f026f0-ca1d-4c8d-84bb-67ced39a5087} on package provider: {7ED1F198-3D52-420C-9F32-9F1B86720990}, package: IPIPInstallerX64

      [0F24:2A54][2018-07-19T13:44:39]i323: Registering package dependency provider: {F6B5BD59-21F0-47F8-A6C6-63BAEB1A6569}, version: 2.1.03720, package: DCAInstaller

      [0F24:2A54][2018-07-19T13:44:39]i325: Registering dependency: {65f026f0-ca1d-4c8d-84bb-67ced39a5087} on package provider: {F6B5BD59-21F0-47F8-A6C6-63BAEB1A6569}, package: DCAInstaller

      [0F24:2A54][2018-07-19T13:44:39]i323: Registering package dependency provider: {323CCD81-1A62-4163-955A-2E617D7211C9}, version: 3.4.1.7, package: DriverUpdateUtilityInstaller

      [0F24:2A54][2018-07-19T13:44:39]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Install, path: C:\ProgramData\Package Cache\{323CCD81-1A62-4163-955A-2E617D7211C9}v3.4.1.7\Intel Driver and Support Assistant Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [0F24:2A54][2018-07-19T13:46:13]e000: Error 0x80070643: Failed to install MSI package.

      [0F24:2A54][2018-07-19T13:46:13]e000: Error 0x80070643: Failed to execute MSI package.

      [0574:0530][2018-07-19T13:46:13]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [0574:0530][2018-07-19T13:46:13]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x80070643, restart: None

      [0574:0530][2018-07-19T13:46:13]e000: Error 0x80070643: Failed to execute MSI package.

      [0F24:2A54][2018-07-19T13:46:13]i318: Skipped rollback of package: DriverUpdateUtilityInstaller, action: Uninstall, already: Absent

      [0574:0530][2018-07-19T13:46:13]i319: Applied rollback package: DriverUpdateUtilityInstaller, result: 0x0, restart: None

      [0F24:2A54][2018-07-19T13:46:13]i329: Removed package dependency provider: {323CCD81-1A62-4163-955A-2E617D7211C9}, package: DriverUpdateUtilityInstaller

      [0F24:2A54][2018-07-19T13:46:13]i351: Removing cached package: DriverUpdateUtilityInstaller, from path: C:\ProgramData\Package Cache\{323CCD81-1A62-4163-955A-2E617D7211C9}v3.4.1.7\

      [0F24:2A54][2018-07-19T13:46:13]i326: Removed dependency: {65f026f0-ca1d-4c8d-84bb-67ced39a5087} on package provider: {F6B5BD59-21F0-47F8-A6C6-63BAEB1A6569}, package DCAInstaller

      [0F24:2A54][2018-07-19T13:46:13]i329: Removed package dependency provider: {F6B5BD59-21F0-47F8-A6C6-63BAEB1A6569}, package: DCAInstaller

      [0F24:2A54][2018-07-19T13:46:13]i326: Removed dependency: {65f026f0-ca1d-4c8d-84bb-67ced39a5087} on package provider: {7ED1F198-3D52-420C-9F32-9F1B86720990}, package IPIPInstallerX64

      [0F24:2A54][2018-07-19T13:46:13]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [0574:0530][2018-07-19T13:46:14]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [0F24:2A54][2018-07-19T13:46:14]i329: Removed package dependency provider: {7ED1F198-3D52-420C-9F32-9F1B86720990}, package: IPIPInstallerX64

      [0F24:2A54][2018-07-19T13:46:14]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{7ED1F198-3D52-420C-9F32-9F1B86720990}v7.1\

      [0F24:2A54][2018-07-19T13:46:14]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, resume: None, restart: None, disable resume: No

      [0F24:2A54][2018-07-19T13:46:14]i330: Removed bundle dependency provider: {65f026f0-ca1d-4c8d-84bb-67ced39a5087}

      [0F24:2A54][2018-07-19T13:46:14]i352: Removing cached bundle: {65f026f0-ca1d-4c8d-84bb-67ced39a5087}, from path: C:\ProgramData\Package Cache\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}\

      [0F24:2A54][2018-07-19T13:46:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, resume: None, restart initiated: No, disable resume: No

      [0574:0530][2018-07-19T13:46:15]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

       

       

      Any help here

      I can't find the app to uninstall it.