8 Replies Latest reply on Aug 10, 2018 6:17 PM by Intel Corporation

    Brightness Flickering in Photoshop with dual Graphics cards HD630

    TigerIIV

      When i using Photoshop CC2018 and adjusting my photo, the screen start to flickering. And it also happened in Adobe Camera Raw. I've try to rebuild my Windows, setup lenove's or intel's latest graphics drivers, but it doesn't help. My laptop is i5-7300hq HD630+GTX1050ti. And i also find some similar cases like mine.

      Brightness Flickering in Photoshop CC 2018 | Adob... 

      Dual Graphics cards problem

      https://forums.geforce.com/default/topic/1042260/...

       

      This problem is so annoying, really hope somebody can help with me here.

        • 1. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello TigerIIV,

          I understand that you are currently experiencing problems when using photoshop with dual graphics card.

          Regarding this, I was researching some about the problem that you have and I was able to find an article provided by adobe* which could address the issue. Please refer to the link below and I strongly suggest to follow the steps provided there:

          https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

          * Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

          I hope this helps.


          Regards,
          David V

          • 2. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
            TigerIIV

            I've tried all adobe's ideas. The only one idea can help is completely disable the graphics processor. But it makes my Photoshop works slowly without graphics processor.

             

            As long as i choose nvidia graphics for Photoshop the screen will flicker in it and neither i choose intel or nvidia graphics the screen still flicker in Adobe Camera Raw.

             

            I've tried to install both intel and nvidia's latest drivers. And uninstall them, install lenove's  latest drives. Neither drivers can't slove this issue.

             

            I really hope intel can work with this problem. Adobe said this is not their fault, intel said this is not their fault and nvidia said this is not their fault, at last it can't really solve the issue. It makes customers feel helpless and disappointed.

             

            Why i think intel can solve this issue. Because i try an intel graphics old driver (21.xxxx, the newest is 24.xxx) . It really solved the flickering issue in Photoshop, but it still flickers in Adobe Camera Raw. So it shows intel's driver has ability to solve this issue.

            • 3. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello TigerIIV,

              Thank you for your response.

              We are currently investigating this. It will take time so please allow me to check the details and I will be getting back to you as soon as possible.


              Regards,
              David V

              • 4. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
                cesartejada

                I have the same problem with the Intel graphics card on Photoshop CC 2018.

                 

                When I use my Nvidia gtx1060 flickers and when i switch to Intel(R) HD Graphics 630 they stills flickering in adobe camera raw.

                 

                I am convinced that the problem is in the intel's driver.

                 

                Please!!! Fix this problem is very annoying.

                • 5. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
                  TigerIIV

                  Hello,

                   

                  What's the progress of this issue? Did intel working with it and found out the source of the issue?

                   

                  I'm considering buying a new laptop to solve it, though this really waste money. So i want to confirm is it possible for intel to solve this issue before i make dicision.

                  • 6. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello TigerIIV,

                    Thank you for your response.

                    We are currently trying to replicate the problem and see if the issue is present. In the meantime, if possible, please fill out the information requested in the thread below and post it in this thread:

                    https://communities.intel.com/thread/77761

                    This information will help us even more in the replication of the problem.


                    Regards,
                    David V

                    • 7. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
                      TigerIIV

                      Category

                      Questions

                      Answers (N/A if not applicable)

                      Description

                      Provide a detailed description of the issue

                      Always

                      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                      Always (100%):

                      Often (51-99%):

                      Sporadic (20-50%):

                      Very Sporadic (<20%):

                      Hardware (HW)

                      Brand and Model of the system.

                      LenoveR720-15IKBN(1050Ti)  Windows10 Home 1803

                      Hybrid or switchable graphics system?
                      ie Does it have AMD or NV graphics too?

                      Yes. Nvidia GTX1050Ti

                      Make and model of any Displays that are used to see the issue (see note2 below).
                      LFP
                      = Local Flat Panel (Laptop panel)
                      EFP = External Flat Panel (Monitor you plug in)

                      Both LFP and EFP

                      How much memory [RAM] in the system (see note2 below).

                      16GB DDR4-2400

                      Provide any other hardware needed to replicate the issue.
                      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                      Build-in Monitor

                      HDMI1.4 Cable

                      BenQ PD2500Q

                      Hardware Stepping (see note1 below).

                      微信截图_20180810112229.png

                      Software (SW)

                      Operating System version (see note2 below).

                      Windows 10 家庭中文版 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                      23.20.0016.4973

                      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                      Intel 23.20.0016.4973

                      Nvidia 24.21.13.9836

                      SW or Apps version used to replicate the issue.

                      Photoshop 19.0 20170929.r.165 2017/09/29: 1138933  x64 \ Photoshop 19.1.5 \ Adobe camera raw 10.4

                      Configurations

                      Single display, clone, or extended (see note2 below).

                      Both Single display, Clone and Extended

                      Display resolution & refresh rate setting of each display (see note2 below).

                      60Hz on both

                      AC or DC mode, i.e. is power cable plugged in or not?

                      AC Mode usual. Also happen on DC Mode

                      How to repro

                      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                      1. Select Nvidia GPU for Photoshop

                      2. Select both Nvidia and Intel GPU for Adobe Camera Raw is ok

                      3. Adjust Photos in Photoshop CC2018 and Camera Raw, the screen will flicker on the Grey Area Between The Photo.

                      4. I've tried to install both intel(24.20.100.6194) and nvidia's latest drivers. Then uninstall them, install lenove's  latest drives ( Intel23.20.16.4973 \ Nvidia23.21.13.8875  Down here 联想拯救者R720-15IKBN(1050/1050Ti)驱动下载Windows 10 64-bit,Windows 8.1 64-bit,Windows 7 64-bit,_联想中国(lenovo china)服务频道 ) . Neither drivers can't slove this issue. And i'm using microsoft's newest intel driver now(23.20.0016.4973)

                      5.Flicker Area微信图片_20180810120220.png

                      微信截图_20180810120418.png

                       

                      • 8. Re: Brightness Flickering in Photoshop with dual Graphics cards HD630
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello TigerIIV,

                        Thank you for your response.

                        We are currently running the tests and attempting to replicate the issue. Please allow us some time as we attempt to reproduce the problem so we can assist you further. 


                        Regards,
                        David V