3 Replies Latest reply on Jul 19, 2018 10:25 AM by Intel Corporation

    Intel 535/540 SSDs Fail

    hornjl

      Intel 535/540 series SSDs fail on Dell OptiPlex 990 and 9010 PCs after one year of being installed with Win7 32bit.  Some will fail to load Windows and eventually display the BSOD, in others the PC will not recognize that a drive is installed.  When I load the drive in an external USB Adapter, the drive will not be recognized and can't be accessed an/or is not seen by the Disk Management function of the Computer Management Console.

      The SSDs are fine in Dell OptiPlex 3020 PCs and higher.

        • 1. Re: Intel 535/540 SSDs Fail
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi hornjl,

          Thank you for contacting our support community. 

          We understand your situation regarding the Intel® SSD 535 Series and the Intel® SSD 540s Series with the Dell* Systems.

          In order to better address your issue, could you please provide the following information: 

          -Could you please confirm if the SSDs come with the system? Or are those retail units?
          -Heve you performed a BIOS update in the systems? 

          We look forward to hearing back from you.

          Regards,
          Junior M.
           

          • 2. Re: Intel 535/540 SSDs Fail
            hornjl

            The PCs originally came with WD 500GB HDDs.  After we started buying the PCs (OptiPlex 3020 or newer) we opted to upgrade our older computers with a SSD so that we could enjoy the many benefits of having a SSD in the PCs.

            The PCs were updated with the latest BIOS before installing the SSDs.

            The SSDs performed flawlessly for a year, then they started failing, one after another.  In total, I have replaced 29 SSDs and have reverted back to a HDD in the OptiPlex 990/9010 PCs.

            • 3. Re: Intel 535/540 SSDs Fail
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi hornjl, 

              We recommend you to contact your local support team for further assistance. 

              Regards, 
              Junior M.