Thank you for joining this community.
Based on the brief description of your issue, we totally understand that you are facing black screen issues after the installation of our latest generic Intel® drivers (.6194)
In this case, in order to diagnose the behavior of your machine, please let us know what happens after trying the following:
When the black screen is displayed, please press CTRL+SHIFT+ESC
This should open the task manager of our system.
On the top left corner click on file and then click on Run new task.
Now type into the dialogue box the following command: explorer.exe
The black screen should disappear.
As well, please try to boot up your machine on safe mode, here you will find the steps on how to do it:
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In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon, please let us know the results and the behavior of your system.
I tried every possible combination to get it to work, but none did. After multiple 'power button' shutdowns i got into safe mode ( i couldn't get in until the 9th time) and uninstalled graphics driver and reinstalled factory driver but it didn't do the job, the error still remains in boot screen, except now i get constant loop.
ps. i'm running this specs:
lenovo ideapad 700
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Processor Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, 2304 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO E5CN62WW, 09-Mar-18
Installed Physical Memory (RAM) 8.00 GB
NVIDIA GeForce GTX 950M
Thank you for your response.
As shared before, in order to assist you better and try to look for a solution please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon,
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.