5 Replies Latest reply on Aug 10, 2018 5:24 PM by Intel Corporation

    Fortnite stuttering frequently on latest driver

    Jacky161

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Fortnite stutters frequently in game especially while in high combat situations. (Ex. 50v50 when everyone is in the small circle battling it out) This issue seems to happen randomly (however occurs way more frequently in combat as mentioned above). In some severe cases, the game can freeze for several seconds.

      Interestingly, the issue does NOT occur in a very very old version of the driver from 2016. This version is 21.20.16.4494. This was obtained from Acer's website and is labeled "VGA Driver (Kabylake)" on their website here. On this driver, the game only stutters after loading into a match and/or after jumping from the battle bus. Not during combat or gameplay after landing.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%):

      Sporadic (20-50%): X

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Acer Aspire E5-575-5476

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      N/A

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8GB DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Ethernet Cable

      Mouse

      Hardware Stepping (see note1 below).

      Attached Below

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 April 2018 Update (1803)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      9.0.1066

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Version: 24.20.100.6194 (latest driver at the time of writing this)

      SW or Apps version used to replicate the issue.

      Latest version of Fortnite from the Epic Games Launcher

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display (Laptop Display)

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768 @ 60hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC Mode (Plugged In)

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Launch Fortnite from the Epic Games Launcher.

      2. Go into any game mode (50v50 has the most stuttering)

      3. Play around for a bit and it'll just stutter randomly. (especially in 50v50 when many people are in the small circle battling).

       

       

      All my settings were at the lowest with vsync and motion blur off. The internal resolution slider was at around 960x540. The game runs very well apart from the stuttering and runs at a decent framerate (about 35-70fps).