11 Replies Latest reply on Oct 4, 2018 9:51 AM by Intel Corporation

    Fortnite stuttering frequently on latest driver

    Jacky161

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Fortnite stutters frequently in game especially while in high combat situations. (Ex. 50v50 when everyone is in the small circle battling it out) This issue seems to happen randomly (however occurs way more frequently in combat as mentioned above). In some severe cases, the game can freeze for several seconds.

      Interestingly, the issue does NOT occur in a very very old version of the driver from 2016. This version is 21.20.16.4494. This was obtained from Acer's website and is labeled "VGA Driver (Kabylake)" on their website here. On this driver, the game only stutters after loading into a match and/or after jumping from the battle bus. Not during combat or gameplay after landing.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%):

      Sporadic (20-50%): X

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Acer Aspire E5-575-5476

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      N/A

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8GB DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Ethernet Cable

      Mouse

      Hardware Stepping (see note1 below).

      Attached Below

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 April 2018 Update (1803)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      9.0.1066

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Version: 24.20.100.6194 (latest driver at the time of writing this)

      SW or Apps version used to replicate the issue.

      Latest version of Fortnite from the Epic Games Launcher

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display (Laptop Display)

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768 @ 60hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC Mode (Plugged In)

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Launch Fortnite from the Epic Games Launcher.

      2. Go into any game mode (50v50 has the most stuttering)

      3. Play around for a bit and it'll just stutter randomly. (especially in 50v50 when many people are in the small circle battling).

       

       

      All my settings were at the lowest with vsync and motion blur off. The internal resolution slider was at around 960x540. The game runs very well apart from the stuttering and runs at a decent framerate (about 35-70fps).

        • 1. Re: Fortnite stuttering frequently on latest driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Jacky161
           
          Thank you for joining the community.
           
          Could you provide me with an example of the issue, if it is possible please provide me with an FPS counter while ruing the fame?
           
          Regards,
          Leonardo C.
           

          • 2. Re: Fortnite stuttering frequently on latest driver
            Jacky161

            I've attached a few graphs to show the FPS decrease during stuttering using MSI Afterburner. I also attached a graph of using the older driver which did not stutter.

             

            The frametime is the bottom number and FPS is the top number.

            Normal Gameplay and Long Stutter.png

            Frametime and FPS during Long Stutter.png

            Normal Gameplay.png

            Stutter in Intense Combat.png

            Stutter during Combat.png

             

            Here is a graph of the old driver during gameplay.

            Old Driver.png

             

            I have also attached the .HML file which you can open in MSI Afterburner to view the graphs in detail. You may notice large FPS boosts and dips at the beginning and end of the graphs, that's just during the loading screen and not during gameplay. Also, sidenote it appears GPU Usage % counting is broken using the latest driver as well.

            Screenshot (9).png

            • 3. Re: Fortnite stuttering frequently on latest driver
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Jacky161

              Thank you for your response and for all the information provided about the case; allow me to investigate more this behavior for you, I will be posting back as soon as news becomes available.
               
              Regards,
              Leonardo C.
               

              • 4. Re: Fortnite stuttering frequently on latest driver
                Jacky161

                Any updates? I just tried the driver released yesterday (24.20.100.6229) and it hasn't gotten any better.

                • 5. Re: Fortnite stuttering frequently on latest driver
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Jacky161

                  Thank you for you the update, I am working on testing this behavior with the Intel® HD graphics 620, I will be posting back as soon as I have updates.

                  Best Regards,
                  Leonardo C.
                   

                  • 6. Re: Fortnite stuttering frequently on latest driver
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Jacky161

                    Thank for waiting, we are working in the configuration that you are running, please share with us the game settings that you are running if possible with pictures.
                    Have you tested the Intel® HD graphics 620 driver version 24.20.100.6286? (https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip) see steps to install driver below.

                    Have you tried to use the setting on https://gameplay.intel.com/ for your Intel® processor/HD graphics?  (https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/95443/641893)

                     First, you will have download the Intel® HD graphics 630 driver version on the following link https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip, once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:

                    1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
                    2.  Expand the Display Adapters section.
                    3.  Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
                    4.  Right-click the Intel Graphics Driver and select Uninstall.
                    5.  Select the checkbox Delete the driver software for this device.
                    6.  Reboot the computer after the uninstall process has finished.
                    Once the reboot is completed, please follow these steps in order to update the graphics driver:
                    1. Use the .zip file downloaded previously.
                    2.  Unzip the file to a designated location or folder.
                    3.  Right-click on the Windows Start icon and open Device Manager.
                    4.  Click “Yes” when prompted for permission from User Account Control.
                    5.  Expand the Display adapters section.
                    6.  Right-click the Intel® graphics entry and select Update Driver Software.
                    7.  Click “Browse my computer for driver software”.
                    8.  Click “Let me pick from a list of device drivers on my computer”.
                    9.  Click “Have Disk”.
                    10.  Click “Browse”.
                    11.  Access the designated location or folder, and access a folder called “Graphics”.
                    12.  Select the file called “igdlh64” or “igdlh”.
                    13.  Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
                    14.  Reboot your computer.
                    Hope this help.  

                    Regards, 
                    Leonardo C.
                    • 7. Re: Fortnite stuttering frequently on latest driver
                      Jacky161

                      I just tried the new driver and it seems to be a bit better but still not great. Jumping out of the battle bus is horrible with lots of stuttering still and combat is not much better. General gameplay seems to be a bit better though but not perfect. Using the settings from the website seems to make jumping out of the battle bus quite a bit better. Gameplay feels about the same as my previous settings and combat would probably be the same as well even though I didn't test that. I have attached the settings I used below.

                      Screenshot (10).pngScreenshot (11).pngScreenshot (12).pngScreenshot (13).pngScreenshot (14).pngScreenshot (15).pngScreenshot (16).png

                      • 8. Re: Fortnite stuttering frequently on latest driver
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Jacky161

                        Thank you for the information.

                        Thank you for the update on the problem and the testing, allow me to set the configuration on my side, I will be posting back as soon as I have any update on the case.

                        Best Regards,
                        Leonardo C.
                         

                        • 9. Re: Fortnite stuttering frequently on latest driver
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Jacky161

                          Thank you for waiting; Allow me to share with you that we have tested the game several times and ways, we can see some lagging, but it appears randomly and does not seems to be related to the Intel® graphics driver since they are not constant. Therefore, at this point, the reported issue is unrelated to our driver. Please use the latest driver version 24.20.100.6286 available at:https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10.

                          Thanks for providing this feedback and as usual we are always improving our drivers and products.

                          In case you have to install the drivers manually please refer to the following steps:

                          1. Download the graphics driver ZIP file on the previous link.  
                          2. Unzip the file to a designated location or folder.
                          3. Right-click Windows Start icon and open Device Manager.
                          4. Click “Yes” when prompted for permission from User Account Control.
                          5. Expand the Display adapters section.
                          6. Right-click the Intel® graphics entry and select Update Driver Software.
                          7. Click “Browse my computer for driver software”.
                          8. Click “Let me pick from a list of device drivers on my computer”.
                          9. Click “Have Disk”.
                          10. Click “Browse”.
                          11. Access the designated location or folder, and access a folder called “Graphics”.
                          12. Select the file called “igdlh64” or “igdlh”.
                          13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
                          14. Reboot your computer.
                          15. And let me know if you have any issues during the installation.
                          Regards,
                          Leonardo C.
                          Intel Customer Support Technician
                          Under Contract to Intel Corporation
                          • 10. Re: Fortnite stuttering frequently on latest driver
                            Jacky161

                            I just tried the newest driver and it is terrible on Fortnite. It's impossible to play at this point. It freezes for several seconds at a time and it's impossible to do anything in game. I'm not sure why the game doesn't lag on the old driver but does on the new driver. I'm not sure what I'm supposed to do at this point other than to just use the old driver.

                            • 11. Re: Fortnite stuttering frequently on latest driver
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello Jacky161

                              Thank you for the information.

                              We have tested the behavior with 100 Mbps wired connection, Intel® HD graphics 620 (different diver versions from Intel® site latest and oldest), and 8GB of ram; we have got to the behavior reported on the previous post.
                               
                              Also,  take in consideration the Intel® graphics driver are the generic driver for the Intel® HD graphics controller on the system since the Original Equipment Manufacturer (OEM) would customize and personalize the driver that they provide (21.20.16.4494) for the Laptop system in this case you can contact the OEM for consult if there are newer driver for your system model, in addition to the divers you could consult for available bios updates or increasing the ram on the system for better performance.
                               
                              Regards,
                              Leonardo C.
                              Intel Customer Support Technician
                              Under Contract to Intel Corporation