2 Replies Latest reply on Jul 21, 2018 5:24 AM by moray

    NUC7i5BNH after bios update doesn't boot anymore

    moray

      Hello,

       

      have a NUC7i3BNH and today I did a bios update from 0063 to 0065 (BNKBL357.86A), I did the update from the bios menu. Everything seemed to work fine but the last step (can't remember the name) I saw a failed.. the nuc rebooted and then I couldn't make it work anymore.

       

      I passed all day looking for info on how to do the recovery and followed all the procedures I could find from the official doc: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

       

      To discussions about very similar issues:

      https://communities.intel.com/thread/118882

      https://communities.intel.com/thread/123223

       

      Nothing is working. the current situation is this:

      The nuc has only one RAM DIMM inserted. I formatted several USB keys with the bios file on them (I tried the last 4 versions).

      Security bios jumper off, right now, it wont turn on. I connect the power, the power button is orange, I press it it flashes blue and then turns off.

      Security bios jumper 1,2 turns on but it loops every 30 seconds or so

      jumpers 3,4 same thing.

       

      No video output (I have a USBC and hdmi monitor, nothing on both ports).

       

      I have the feeling this unit is done... I bought it a little more than 1 month ago and used it only a few times...

       

      Thank you for any suggestions.

       

      C.