1 Reply Latest reply on Jul 16, 2018 2:40 PM by Intel Corporation

    Omen accelerator can not connect to HP spectre X360 convertible


      Omen accelerator cannot be detected. Please ensure the device is properly

      plugged in and try again, Allow a few seconds for the device to show up.


      That`s the message, I get when am trying to connect to my omen accelerator.

      my processor is a intel core i7-6500 CPU and intel HD graphics 520.


      I updated the Bios, made sure the thunderbolt was on in the bios device.,

      I can not instal the Intel Thunderbolt Firmware package SP80611 on my pc.

      >> The firmware is not supported on this computer.


      I tried everything, intel and hp driver support., which said everything is up to date.


      Anyone else having problems? or should I trade in mine omen for a more compatible external graphic card, so I can still play VR in the future ?