6 Replies Latest reply on Aug 29, 2018 11:12 AM by Intel Corporation

    intel hd graphics windows 10 black screen

    kamwill

      Hello,

       

      I have recently installed latest windows 10 Pro Education 64 bit on laptop. Everything works fine till the intel hd graphics 630 driver is

      installed. After that screen goes black, after restert the same. I have tried to install diffrent drivers, have all

      currnet windows updates. Currrenlt I have installed the newest intel 630 driver (24.20.100.6194), both from .exe

      and manually from .zip file, but the issue persist.

       

      My laptop is Lenovo Legion y520 with intel HD graphics 630 and Nvidia 1050Ti.

       

      Is there any resolve for my issue?

        • 1. Re: intel hd graphics windows 10 black screen
          Al Hill

          You should use only the drivers from Lenovo.  And, this goes for both the Intel driver and Nvidia driver.

           

          There are reasons for this.  Those drivers were likely customized or modified by Lenovo for that specific laptop, with dual graphics.

           

          Doc

          • 2. Re: intel hd graphics windows 10 black screen
            kamwill

            I have also installed drivers from lenovo, they don't work too.

            • 3. Re: intel hd graphics windows 10 black screen
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello kamwill,

              Thank you for your response.

              In this case the answer provided by al.hill is correct. This system has hybrid graphics and it is strongly recommended to try with their drivers. You can even try to contact them directly for assistance.

              This is because we supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.


              Regards,
              David V

              • 4. Re: intel hd graphics windows 10 black screen
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello kamwill,

                I am following up with your case and see that we have not heard back from you.

                Were you able to get in contact with Lenovo* support to address the issue? 

                If you need more assistance do not hesitate to reply.


                Regards,
                David V

                • 5. Re: intel hd graphics windows 10 black screen
                  balazs27

                  Hy, I have the same laptop, and I get the same problem, I downloaded the driver from the Lenovo site, and after installation black screen, I reinstalled the windows, and after that installed the driver and black screen, i tried to install older drivers and still black screen. I checked it with an IT service, they said they tried everything, and it must be a hardware problem. Can it be something else? I realy don't like the idea to lose it for a week or two until they give if back if I send it to the seller who gave the warranty.

                  • 6. Re: intel hd graphics windows 10 black screen
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello balazs27,

                    Thank you for your response.

                    In this case, I would recommend you to do the same as what I advised kamwill, please try to get in contact with Lenovo* and ask them for directions to re-install the drivers and/or operating system, if there is a hardware problem then they are the ones who can address the issue.

                    I apologize for any inconvenience.


                    Regards,
                    David V