1 Reply Latest reply on Jul 13, 2018 1:34 PM by Intel Corporation

    Cannot wake up from sleep

    Kmi

      When I try to wake up my nuc it will not wake up. I hook up thic PC with my Samsung 65" but when ever it goes to sleep it will not wake up when I want to. I have to shut off the PC and then turn back on. I just can't take it anymore. Any help will help be appreciated. Thanks in advance.

        • 1. Re: Cannot wake up from sleep
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Kmi
           
          Thank you for joining the community.
           
          I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Steps to save the report:

          1. Run the utility.
          2. Click on “Scan” to get the scanned system.
          3. Once the scan is complete click on “next”.
          4. Use the “save” option, save the report to your desktop.
          5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
           
          Please access BIOS with F2 and send me a picture of the power tab
           
          What power setting you have set up on the operating system?
           
          Regards,
          Leonardo C.