Thank you for your interest in the Intel® Optane™ Memory.
I understand you are experiencing a memory module recognition issue after a beta BIOS installation.
In order to provide the adequate assistance, could you please share the report generated by the Intel® System Support Utility for Windows* (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-)?
Additionally, you mention that you are running R6 BIOS, but after checking the motherboard’s manufacturer site (https://www.gigabyte.com/Motherboard/Z370-AORUS-Gaming-5-rev-10#support-dl-bios) I noticed that the BIOS version suited for “Support Optane memory” is F6. Is R6 the beta BIOS that you mention?
Also, you wrote “I tried to open a ticket here but I was getting the same advice…”, if you are referring to an Intel ticket, could you please provide the corresponding number so I can check the case and not provide the same suggestions already recommended to you?
Finally, since you mention that you don’t mind performing a re-installation, it will be the first suggestion, especially since we don’t know how the beta BIOS may have affected the system configuration.
I’ll be waiting for your response.
I was wondering if you could check the previous message.
In case you have any update or question, don’t hesitate to contact us.
Forgive me, I was unable to respond to this for a few days. I am also being helped by a help desk individual on case 03467774.
My current situation is as follows:
My gigabyte MB is running the latest update, my note up there was a typo I am running the latest version of the BIOS.
In my bios if I go to the Intel RST area I see only one option: Create a RAID volume.
I see 3 options to use for the RAID, the 3 gigabyte hard drive that is currently reported as RAW in Windows,
and my two SSD's (C and D drives).
I do not have the ability to de-link the drive. The Optane seems ready (in Windows)
to pair-up with a hard-drive, but this hard drive is still showing as RAW and is unusable.
Thank You for taking the time to respond.
Thank you for the update.
I checked the interaction you are having with the other Intel agent, my suggestion would be to follow the agent’s instruction and reply to her once you get a response from the motherboard’s manufacturer.