9 Replies Latest reply on Aug 15, 2018 7:22 PM by cchichi11

    Intel HD 630 4K Monitor Resolution Downgraded to 1280x720 When Windows 10 Loads

    cchichi11

      Good afternoon,

       

      I recently purchased a 4K 3840x2160 monitor (Monoprice 27772). As the computer boots up and the BIOS screen is displayed, the resolution shows 3840x2160. However, once Windows 10 fully loads, then the resolution downgrades to 1280x720. I'm unable to change the resolution via the display settings or graphics settings. I've attempted to update and install older versions of the graphics drivers within Device Manager without any noticeable difference. The device manager also shows the monitor as Generic PnP Monitor.

       

      The monitor is connected via HDMI.

       

      Attached is the dxdiag and the Intel HD Graphics Control Panel information.