14 Replies Latest reply on Jul 16, 2018 5:22 PM by Intel Corporation

    UHD Graphics 600 video tdr blue screen

    GLeclerc

      Hello,

       

      I have a recent Dell Inspiro 14 3473. Whenever I try to run Microsoft Office, the computer crashes and gives me BSOD with message Video TDR Failure.

       

      I have updated all drives on the system as well as updated the BIOS.

       

      I ran a full system check and the only issue found was the Intel UHD graphics 600. The test failure is linked to the Primary Surface Test, with the error code WVC07-L5N.

       

       

      Is there a fix for this?

       

      Thanks.

       

      Full specs :

      CPU : Intel Celeron N4000 CPU @ 1.10 GHz

      Hard drive: Dell WR202KD032G E70290F5