3 Replies Latest reply on Jul 4, 2018 3:56 PM by MartyG

    Disabled sync button in RealSense viewer (Windows 10, D415)

    tiwoti

      When starting a live color and depth stream with the RealSense D415 with firmware 05.09.13.00 the Sync button is disabled in the Intel RealSense viewer.

      After enabling the stream info overlay, you can see a message in red saying "System Time"

      When hovering over "System Time" you get the following notification:

      "Hardware Timestamp unavailable! This is often an indication of improperly applied Kernel patch. Please refer to installation.md for mode information."

      I read the installation.md file, but only mentions Linux installations.

      Is this a known issue and is there something I can do to enable the sync button on a Windows machine?

       

      Note: Maybe "mode information" should be "more information"?