3 Replies Latest reply on Jul 4, 2018 3:56 PM by MartyG

    Disabled sync button in RealSense viewer (Windows 10, D415)


      When starting a live color and depth stream with the RealSense D415 with firmware the Sync button is disabled in the Intel RealSense viewer.

      After enabling the stream info overlay, you can see a message in red saying "System Time"

      When hovering over "System Time" you get the following notification:

      "Hardware Timestamp unavailable! This is often an indication of improperly applied Kernel patch. Please refer to installation.md for mode information."

      I read the installation.md file, but only mentions Linux installations.

      Is this a known issue and is there something I can do to enable the sync button on a Windows machine?


      Note: Maybe "mode information" should be "more information"?